Top 10 Best Live Chat Software Solutions Compared

Top 10 Live Chat Software Providers


Our blog post about the best live chat software includes,

  1. Strengths and Weakness of Live Chat Software Providers
  2. Pricing Comparison – who offers you the best value for your money
  3. Real Reviews from their users

You know how, in normal business transactions, you speak to your customers? Either face-to-face or over the phone?

Well, now you can use live chat software that enables you to converse with your customers in a written/digital format.

In real-time, and with a customizable interface so that you provide a chat environment that lets your customers see your business’s best reputation.

The best Live chat software allows you to conduct business over a chat window, in ways that are super easy for your customer to navigate. After all, if you provide your customers an easy, comfortable chat experience, there’s a better chance to convert them to repeat customers.

What are the benefits of Live Chat Software?

The benefits of live chat over any voice communication are huge. For your business, this is often a very low-cost solution to providing great customer service. You can have integrated brand messaging within the chat experience, so you are constantly driving your business’s reputation forward while working directly with your customer.

From a customer’s point of view, live chat gives them a feeling of “instant gratification”. Just a button-click. No looking up numbers, dialing, or endless voicemail prompts. No worrying about language barriers. Easy-to-obtain transcripts of the conversation provide backup for both sides of the exchange.

Top 10 Live Chat Software Features & Price Comparison

Providers Audio Chat Video Chat Chat
bot
Scre
en Shar
ing
Co-brow
sing
Auto
Chat
Trans
lation
Record
Visitor
Screen
Engag
ement
Hub
Hosted
Chat
Boxes
Price
LiveChat Inc           $16/agent
Zendesk               $14/agent
LiveAgent                 $29/agent
LiveHelpNow           $21/agent
Comm100       $49/agent
Smart Supp                 Free
Olark                   $17/agent
PureChat               $25/agent
ClickDesk               $15/agent
Tawk.to           Free

1. LiveChatInc – Best Live Chat for Enterprise

(www.livechatinc.com)

LiveChatInc includes agent’s monitoring, foreign language support and excellent customization tools. Make your own surveys to gather statistics from your customer’s viewpoint.

Live Chat INC

Features

  • Multiple Website Support – Yes, place your live chat on multiple websites.
  • Hosted chat or standalone installation – Hosted chat software. LiveChatInc is fully hosted on their servers; so you do not have to manage anything additional.
  • Agent module options – Live chat agent module is available for Browser, Desktop & Mobile devices.
  • Canned Responses – Yes. You can store & recall a pre-made answer to a popular question.
  • Message Sneak-peek – Everything that a visitor is typing in the chat window is visible even if they don’t send it over.
  • Pre-Chat & Post-Chat Survey – Yes
  • Offline messages – Yes. Message left when you were offline will be automatically saved as a ticket.
  • Agent rating facility – Yes
  • Visitor details – Yes. Name, email address, location, currently viewed pages and more.
  • Visitor tracking – Monitor up to 100 visitors on your live chat at any given time.
  • Chat transfers between agents – Yes. You can transfer your chat to other agents.
  • Chat tagging – Available with $30 per seat and higher plans.
  • File sharing with website visitors – Available with $30 per seat and higher plans.
  • Intelligent chat distribution – Yes.
  • Manual chat distribution – Yes.
  • Work scheduler – Available with $59/seat and higher plans.
  • Ticketing System – Included with all the plans.
    (Features included are – Ticket management, tickets from chats, tickets from email, after-hours ticket form.)
  • Statistics and Reporting
    • $39 per seat plan includes – Daily Summary, Live Chat Dashboard, access reporting via API, basic chat statistics, ticket statistics, tag-based reports, interactive reports and group statistics.
    • $59 per seat plan includes – Basic features plus staff preditions, agent activity, first response time & average response time.
  • Ecommerce tracking – Yes, you can setup goal and track your ecommerce activity.
  • Engagement features
    • All plan includes automated greeting messages, proactive chats, mobile chat window and eye-catcher for visitors.
  • Live chat security features
    • 256-bit SSL secured connection – Chat connectivity is secured by SSL connection.
    • Visitor banning – Yes. You can ban and unban distruptive visitors.
    • Credit Card Masking – Yes
    • Login with Social Media – Yes
    • IP based access restrictions – included with $59 per seat and higher plans.
  • Chat customization – All these features are available with $36 per seat and higher plan.
    • Chat window translation
    • Popup or embeded live chat window
    • Themes selection
    • Chat window css customization
    • Custom logo in chat window
    • Chat buttons and white label
  • Administrative features
    • $29 per seat plan includes – Ongoing chat supervision, assigning user roles (administrative or agent)
    • $39 per seat and higher plan includes – Basic features group organization (sales, billing, etc…), inactivity timeout configuration.
  • Chat integration features
    • Addons / Integrations – LiveChatInc. can be easily integrated with 100+ 3rd party addons like Hubspot, Mailchimp, Teamviewer and much more.
    • API – Offers extended APIs
    • WordPress Plugin – Yes
    • Magento Plugin – Yes
  • Chat archives
    • Chat history – Yes, offers 60 days chat archival with the basic plan.
    • Email transcripts – Yes
  • Premium features
    • Video live chat – Not available
    • Audio live chat – Not available
    • Screen Sharing – Remotely access your visitor’s screen. Available through Addons.
    • Co-Browsing – Available through Addons. Additional charge may apply
    • Visitor Screen Recording – Available through Addons. Additional charge may apply
    • Integrate using Zapier – You can connect LiveChat to a number of different services using Zapier.

Pricing

  • 5 tiers of plans – each with monthly cost and discount for annual billing.
  • Their plans, pricing & features are as following:
    • Starter plan – $19 per seat/month – All the basics with minimal setup for individuals and startups.
    • Regular Plan – $36 per seat/month – Starter + full chat history, reports and unlimited greetings
    • Team Plan – $39 per seat/month – Regular + ​​Full customization and flexibility to run on multiple websites
    • Enterprise Plan – $59 per seat/month – Team + ​​Enterprise-grade analytics and security for high-volume teams
    • Enterprise Plus Plan – $149 per seat/month – Enterprise + ​For businesses requiring individual approach

    The annual plans are $19 (starter/small business), $36 (unlimited chats, advanced customization, reporting), $39 (agent groups, multiple brands), $59 (scheduling), and customized pricing (increased support and security).

  • All prices mentioned above are per agent. You can create unlimited agents, but if you’ve 5 agents license, only 5 agents can remain active at a time.
  • The differences are centered around the amount of history, grouping, branding, and scheduling you require.
  • You can also sign up for a 30 days free trial.

Visit LiveChatInc »Ask LiveChat a Question »

2. Zendesk – Simple & Customizable Live Chat for SME

(www.zopim.com)

Owned by Zendesk, this is an inexpensive option for those who aren’t looking for a huge number of features. Customizable via templates, obviously integrates with Zendesk, as well as Salesforce, Magento, and WordPress.

Zendesk Chat

Extremely quick and easy to set up. And inexpensive, too. Operator experience is pretty good, the customer experience is a bit cumbersome unless you tweak some of their default requirements.

Zendesk Live Chat Features

  • Offers a Free Live Chat Plan? – Yes, the Lite plan is completely free and offers 1 agent, 1 concurrent chat, live chat rating, 14 days of chat archival and other popular features.
  • Multiple Website Support – Yes, place your ZenDesk Live chat on multiple websites.
  • Hosted chat or standalone installation – Hosted chat software. ZenDesk is fully hosted on their servers; so you do not have to manage anything additional.
  • Agent module options – ZenDesk agent module is available for Browser & Mobile devices.
  • Canned Responses – Yes. You can store & recall a pre-made answer to a popular question.
  • Message Sneak-peek – Everything that a visitor is typing in the chat window is visible even if they don’t send it over.
  • Pre-Chat & Post-Chat Survey – Yes
  • Offline messages – Yes. Message left when you were offline will be automatically sent to configured email id.
  • Agent rating facility – Yes
  • Visitor details – Yes. Name, email address, location, currently viewed pages.
  • Visitor tracking – Monitor visitors on your ZenDesk chat at any given time.
  • Chat transfers between agents – Yes. You can transfer your chat to other agents.
  • Chat tagging – Available with all the plans
  • File sharing with website visitors – Available with all the plans
  • Intelligent chat distribution – Yes.
  • Manual chat distribution – Yes.
  • Work scheduler – Available with $29/seat and higher plans.
  • Ticketing System – Available as an add-on module.
  • Statistics and Reporting
    • $29 per seat plan includes – Chat and agent report by organization, weekly and monthly email reports, response time, chat duration, satisfaction rating, business goals.
    • $59 per seat plan includes – All the features of above plan plus real-time monitor on chat volume, visitor experience, and agent performance to identify potential problems and quickly remedy the situation.
  • Ecommerce tracking – Yes, you can setup goal and track your ecommerce activity.
  • Engagement features
    • All plan includes automated greeting messages, proactive chats, mobile chat window and eye-catcher for visitors.
  • ZenDesk chat security features
    • 256-bit SSL secured connection – Chat connectivity is secured by SSL connection.
    • Visitor banning – Yes. You can ban and unban disruptive visitors by IP. You can even disable chat window for specific countries.
    • Credit Card Masking – Yes
    • Login with Social Media – Yes
    • IP based access restrictions – included with $59 per seat plans.
  • Chat customization – All these features are available with $14 per seat and higher plan.
    • Chat window translation
    • Popup or embeded live chat window
    • Themes selection
    • Chat window css customization
    • Custom logo in chat window
    • Chat buttons and white label
    • Hide chat widget when you are not online or take a message
    • Remove the Zendesk branding with their Enterprise plan.
  • Administrative features
    • $14 per seat plan includes – assigning user roles (administrative or agent), can create up to 2 departments, supervise chat with internal chat window.
    • $29 per seat plan includes – Basic features plus unlimited department and groups, Operating hours, Auto chat routing.
    • $59 per seat and higher plan includes – All the features of above plan plus skill based routing, agent roles to provide them access.
  • Chat integration features
    • Addons / Integrations – ZenDesk can be easily integrated with many 3rd party addons Zoho, Salesforce, Weebly and much more.
    • API – Offers extended APIs
    • WordPress Plugin – Yes
    • Magento Plugin – Yes
  • Chat archives
    • Chat history – Yes, offers 14 days chat archival with the Free plan and unlimited chat archival with all the paid plans.
    • Email transcripts – Yes
  • Premium features
    • Video live chat – Not available
    • Audio live chat – Not available
    • Screen Sharing – Not available
    • Co-Browsing – Available through Addons. Additional charge may apply
    • Visitor Screen Recording – Not available

Pricing

  • 3 tiers of plans – each with monthly cost and discount for annual billing.
  • The paid plans varies from $14/Month/Agent (Team plan), $29 USD/Month/Agent (Professional plan), $59/Month/Agent (Enterprise plan).
  • All prices mentioned above are per agent. You can not create unlimited agents as it depends on the number of license purchased.
  • The differences are centered around the amount of history, management, reports.
  • Free Live Chat Plan? – The Lite plan is completely free and offers 1 agent, 1 concurrent chat, live chat rating, 14 days of chat archival and other popular features.

Visit ZenDesk Live Chat »Ask Zendesk a Question »

3. LiveAgent – Popular Live Chat for Website (Pricy)

(www.ladesk.com)

This is an all-in-one package that includes live chat, ticketing, phone support, and social media integration.

LiveAgent

Because of its sheer size and magnitude of features, this one is a bit more complex than some of the others on this list.

LiveAgent Live Chat Features

  • Do LiveAgent offer a free live chat plan? – No, but you can always take a free trial for 14 days with all-inclusive plan.
  • Multiple Website Support – Yes, you can place LiveAgent Helpdesk software on multiple websites.
  • Hosted chat or standalone installation – Both Options are available. You can use LiveAgent chat facility on their hosted server or you can install live chat on your infrastructure using their standalone installation package.
  • Agent module options – Agent module is available for Browser, Desktop & Mobile devices.
  • Canned Responses – Yes. You can create and recall pre-made answers for popular question.
  • Message Sneak-peek – An agent can see what the user is typing in conversation even though visitor does not send it over
  • Pre-Chat & Post-Chat Survey – Yes
  • Offline messages – Yes. a ticket is created when no one is online.
  • Agent rating facility – Yes
  • Visitor details – Yes. Agent can view details like Visitor name, email address, location, currently viewed pages.
  • Visitor tracking – You can track unlimted visitors with there geo location who are on your website
  • Chat transfers between agents – Yes. a chat can be transferred to another agent or department
  • Chat tagging – Available with all the plans
  • File sharing with website visitors – All plans include File sharing over live chat and ticket
  • Intelligent chat distribution – Yes.
  • Manual chat distribution – Yes.
  • Work scheduler – Not Available, but, if no agents are online then you can take an offline message which will generate a ticket.
  • Ticketing System – Included in the plan
  • Statistics and Reporting
    • All the Plan includes email reports, response time, chat duration, satisfaction rating, real-time monitor on chat volume, visitor experience, and agent performance
  • Ecommerce tracking – Yes, only available with their All Inclusive plan
  • Engagement features
    • All plan includes automated greeting messages, proactive chats, mobile chat window and eye-catcher animated chat buttons for visitors.
  • LiveAgent chat security features
    • 256-bit SSL secured connection – Chat connectivity is secured by SSL connection.
    • Visitor banning – As of now it is not available in any plan.
    • Credit Card Masking – Yes
    • Login with Social Media – Yes
    • IP based access restrictions – Not available yet.
  • Chat customization – All these features are available with $24 per seat and higher plan.
    • Chat window translation
    • Popup or embeded live chat window
    • Themes selection
    • Chat window css customization
    • Custom logo in chat window
    • Chat buttons and white label
    • Hide chat widget when you are not online or take a message
    • Max Queue Length – Live chat button has the ability to act as an offline button if there are too many people waiting in the chat queue.
    • Remove the LiveAgent branding with additional $19/month and it is included in All Inclusive plan for free
  • Administrative features
    • $29 per seat plan includes – Unlimited department and groups, Auto chat routing, Visitor monitoring, Multibrand support, Chat reports.
    • $39 per seat and higher plan includes – All the features of above plan plus Call chanels, Video calls, Advanced social channels, Gamification.
  • Chat integration features
    • Addons / Integrations – LiveAgent can be easily integrated with many3rd party addons Slack, SharpSprings, Wix and much more.
    • API – Offers extended APIs for developers.
    • WordPress Plugin – Yes
    • Magento Plugin – Yes
  • Chat archives
    • Chat history – Yes, unlimited chat archival.
    • Email transcripts – Yes
  • Premium features
    • Video live chat – Yes, It is available.
    • Audio live chat – Not available
    • Screen Sharing – Not available
    • Co-Browsing – Not Available
    • Visitor Screen Recording – Not available
    • Supports 39 Languages – Let your customer support agents use LiveAgent in a language they prefer.
    • Social Media – You can Integrate Facebook and Twitter with LiveAgent which allows you to tracks all wall posts, comments, respond to tweets that require action and private messages so you can have your fans and haters under control 24/7.
    • Integration with Zapier – makes it easy to automate tasks between web apps.

Pricing

  • There are Two tiers, depending on your needs.
  • Their plan Ticket+Chat costs $29 USD/Month/Agent(including unlimited users and chats), All inclusive plan costs $39/Month/Agent which includes Chat channel, Call channel, Video Calls and much more.
  • Standalone Installation is available with one time fee.
  • You can also take a free trial for 14 days with All-Inclusive plan.

Visit LiveAgent Help Desk »Ask LiveAgent a Question »

4. LiveHelpNow – Best Live Chat Software

(www.livehelpnow.net)

A bigger package than some of the others, LiveHelpNow includes live chat, ticket-based support, knowledgebase and call management. Works with WordPress, Drupal, Magento, Prestashop and CS-Cart. Their API support gives your developers extra tools.

LiveHelpNow

Features

  • Do LiveHelpNow offer a free live chat plan? – No, but you can always have a free trial for 30 days with all-inclusive plan.
  • Multiple Website Support – Yes, There are no restrictions on the number of websites.
  • Hosted chat or standalone installation – LiveHelp is a SaaS based fully hosted on their server.
  • Agent module options – LiveHelp agent module is available for Desktop, Browser & Mobile devices.
  • Canned Responses – Yes. You can create & recall a pre-made answer for frequent question.
  • Message Sneak-peek – An agent can view what visitor is typing before they even send it over.
  • Pre-Chat & Post-Chat Survey – Yes
  • Offline messages – Yes. Message left when you were offline will be automatically sent to pre-configured email id or generate a ticket when purchased their Email-ticket Management.
  • Agent rating facility – Yes
  • Visitor details – Yes. Name, email address, location, currently viewed pages, shopping cart details and more.
  • Visitor tracking – Track your website visitors and their geolocation and which page they are viewing. No limitations on the number of visitors.
  • Chat transfers between agents – Yes. You can transfer your chat to other agent or department.
  • Chat tagging – Yes. Included in the plan
  • File sharing with website visitors – Included in the plan
  • Intelligent chat distribution – No.
  • Manual chat distribution – Yes.
  • Work scheduler – Yes, you can schedule chat timings and when you are offline, takes messages.
  • Ticketing System – Additional $21/agent
  • Statistics and Reporting
    • Included in plan – Chat Sessions, Total Chat Time, Offline Chat Requests, Offline, Dropped Chat Sessions, Chat Tag Statistics, Geolocation of visitors, Exit point of visitor, Website performance report
  • Ecommerce tracking – No
  • Engagement features
    • Their plan includes automated greeting messages, proactive chats, mobile chat window and eye-catcher for visitors.
  • Live chat security features
    • 256-bit SSL secured connection – Chat connectivity is secured by SSL connection.
    • Visitor banning – Yes. You can ban and unban distruptive visitors maximum for 48 hours. They also allow restriction based on countries.
    • Credit Card Masking – No. They have a unique secured module for exchange of confidential information.
    • Login with Social Media – No
    • IP based access restrictions – Yes.
  • Chat customization – All these features are available in Livehelp chat plan.
    • Chat window translation
    • Popup or embeded live chat window
    • Themes selection
    • Chat window css customization
    • Custom logo in chat window
    • Chat buttons and white label
  • Administrative features
    • $21 per seat plan includes – Ongoing chat supervision, Set operator’s View and Access (administrative or agent), Basic features group organization (sales, billing, etc…), inactivity timeout configuration.
  • Chat integration features
    • Addons / Integrations – LiveHelp Chat can be easily integrated with many 3rd party addons like CS.Cart, GetResponse, Agile CRM, JangoMail and much more.
    • API – Offers extended APIs
    • WordPress Plugin – Yes
    • Joomla Plugin – Yes
    • Drupal Plugin – Yes
  • Chat archives
    • Chat history – Yes, offers 90 days chat archival and can be exported in xml file. You can also set auto archival through API, send each chat to email account.
    • Email transcripts – Yes
  • Premium features
    • Video live chat – Available with an add-on from Join.me at an additional one license cost.
    • Audio live chat – Available with an add-on from Join.me at an additional one license cost.
    • Screen Sharing – Available with an add-on from Join.me at an additional one license cost.
    • Co-Browsing – No
    • Visitor Screen Recording – Yes
    • Auto Langauge Translation – If your customer’s first language is something other than English, they can now type in the language they’re most comfortable with and their text will be translated, on the fly, along with your replies.

Pricing

  • Pricing is per agent and per module basis.
  • For example,
  • You cannot create unlimited agents because licensing depends on the number of agent seats purchased.
  • You can also test all the service with a 30 days free trial.

Visit LiveChatInc »Ask LiveChat a Question »

5. Comm100 – Provider of Video Live Chat Software

(www.comm100.com)

Comm100 is a full-featured live chat solution without the big price tag of some of its competitors. Unlike some of the others, this is a hosted solution. This assures you greater access to a wealth of functions.

Comm100

However, to get the full set of great features, you’ll need their highest plan. If you go with one of the lower tiers, you might not be happy with the interface.

Features

  • Multiple Website Support – Yes, Comm100 Helpdesk software can be installed on multiple websites.
  • Hosted chat or standalone installation – Both Options are available. You can host Comm100 chat on their hosted server as well as standalone installation is also available.
  • Agent module options – Comm100 agent module is available for Browser, Desktop & Mobile devices for all the plans.
  • Canned Responses – Yes. You can create and recall pre-made answers for the popular question. You can also view reports of how many times a canned message is used.
  • Message Sneak-peek – An agent can view what visitor is typing even though the visitor does not send it over.
  • Pre-Chat & Post-Chat Survey – Yes
  • Offline messages – Yes. you can configure an email account to take offline messages when agents are not online.
  • Agent rating facility – Yes
  • Visitor details – Yes. Agent can view details like Visitor name, email address, location, currently viewed pages.
  • Visitor tracking – Yes. You can track unlimted visitors with there geo location, how visitor found you, and much more.
  • Chat transfers between agents – Yes. a chat can be transferred to another agent or department.
  • Chat tagging – Available with all the plans
  • File sharing with website visitors – All plans include File sharing over chat.
  • Intelligent chat distribution – Yes.
  • Manual chat distribution – Yes.
  • Work scheduler – Not Available, but, if no agents are online then you can take an offline message which will be sent to pre-configured email account.
  • Ticketing System – Included in the plan
  • Statistics and Reporting
    • All the Plan includes email reports, response time, chat duration, satisfaction rating, real-time monitor on chat volume, visitor experience, agent performance and department performance
  • Ecommerce tracking – Yes, only available with their Enterprise plan
  • Engagement features
    • All plan includes automated greeting messages, proactive chats, mobile chat window.
  • Comm100 chat security features
    • 256-bit SSL secured connection – Chat connectivity is secured by SSL connection.
    • Visitor banning – Yes. You can ban visitor by visitor id or IP.
    • Credit Card Masking – Yes, only with Enterprise plans.
    • Login with Social Media – Yes. Visitor can login with Social media account.
    • IP based access restrictions – Yes. IP based access restriction is available with Business and Enterprise Plans.
  • Chat customization – All these features are available with $49 per seat and higher plan.
    • Chat window translation
    • Popup or embeded live chat window
    • Themes selection
    • Chat window css customization
    • Custom logo in chat window
    • Chat buttons and white label
    • Hide chat widget when you are not online or take a message
    • Max Queue Length – Available with all the plans
    • Remove Comm100 branding logo with Business and enterprise plans
  • Administrative features
    • $49 per seat plan includes – Unlimited department and groups, Auto chat routing by department, Visitor monitoring, Multibrand support, Chat reports.
    • Enterprise Plan Includes – All the features of above plan plus Call chanels, Video calls, Advanced social channels, Credit card masking and much more.
  • Chat integration features
    • Addons / Integrations – Comm100 can be easily integrated with many 3rd party addons SalesForce, ZenDesk, Avaya and many more.
    • API – Offers extended APIs for developers.
    • WordPress Plugin – Yes
    • Drupal Plugin – Yes
    • Magento Plugin – Yes
  • Chat archives
    • Chat history – Yes, 24 months with Team plan, 30 months with Business plan and 36 month with enterprise plan. You can also export chat transcript to your local system.
    • Email transcripts – Yes
  • Premium features
    • Video live chat – Yes, It is available as an addon with additional cost.
    • Audio live chat – Yes. as an addon with additional cost
    • Screen Sharing – Yes, as an addon with additional cost.
    • Co-Browsing – Yes, included only with Enterprise plan.
    • Visitor Screen Recording – Not available
    • Social Media Integration- Yes.
    • Auto Chat Translation – Regardless of visitor first langauge, chat will be translated to agent selected langauge.

Pricing

  • They provide Three tier plan with main difference centered around premium features
  • Team plan offers the most basic features at cost of $29/month/agent. Discounts available with annual signups and volume.
  • Business plan includes everything in Team plan plus additional features like translator, customizable post-chat survey, creating groups of agents, analytics, and integration with many CRM’s at cost of $49/month/agent. Discounts available with annual signups and volume.
  • Enterprise plan includes all the features of Team plan and Business plan with many additional features. Contact support for the pricing.
  • All prices mentioned above are per agent. You can create unlimited agents, but if you’ve 10 agents license, only 10 agents can remain active at a time.
  • They provide free service for 15 days with Business plan features.

Visit Comm100 Live Chat »Ask Comm100 a Question »

6. SmartSupp – Free Live Chat Software for Website

(www.smartsupp.com)

Based out of the Czech Republic, SmartSupp is a good choice for businesses in Europe. Record and track mouse movements and clicks. Automated, conditional messaging allows you to tailor-make scripts.

SmartSupp

Clean, uncluttered and intuitive, the chat window is very easy to navigate. Works with WordPress, Shopify, Magento, and others.

Features

  1. Message Sneak-peek – It allows the agent to prepare a reply, as agents can see what visitors are typing in the chat window before they send over.
  2. Record Visitor Screen – Watch video recordings of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding the behavior of your customers.
  3. Multiple Application Option – All of their apps are easy to implement for multiple devices and tutorials are also available. This includes; Web Application for browsers, Desktop Application for Windows and Mac, Mobile Application for iPhone, iPad, Android, and Windows phone.
  4. Customize – You can customize the chat windows to fit your company design and style.
  5. Auto Message – Set up custom rules to automatically send personalized messages to your visitors.
  6. Track Visitors – All their apps are easy to implement so you do not need to spend time on implementation. This includes; Web Application for browsers, Desktop Application for Windows, Mac and Linux, Mobile Application for iPhone, iPad, and Android.

Pricing

Basic plan is for lifetime with unlimited agents and unlimited chats with the most basic features..
Standard plan includes additional features like unlimited chat history, video recording feature, automatic message, Google analytics at just $8/month for unlimited agents and chats. Discounts available with annual signups.
Pro Plan includes all the feature of Basic and Standard plan, in addition it also includes features like creating groups of agents, statistics, high load dashboard at just $19/month. Discounts available with annual signups.

Visit Smartsupp »Ask SmartSupp a Question »

7. Olark – Live Chat Software for Small Business

(www.olark.com)

Olark has a suite of software options for your business. Their live chat is a very intuitive product with some nice features for the price.

Olark

Features

  1. Sneak-peek On Visitors – You can check live visitors, who’s is checking your website and exactly what they are doing. You can even see what is their cart.
  2. Easy Installation – Integrating Olark into your website is quite simple and easy. You’ll be on your way live in just minutes.
  3. Integration – Olark connects with the software you already know and love to use, also superpowers your CRM.
  4. Post-chat Survey – Get instant feedback from your customers so you know you’re making them happier.
  5. Invisible Olark – You’re always in control with Olark. You decide when to chat, with which customers, and how many chats a time. When you’re not available.
  6. Operator Groups – Group your operators by team/department, like a sales team and support team. In the Pre-chat survey, a user can select the group and the chat goes to the right department.
  7. Shortcuts – Save regularly used greetings, messages, and links to increase your chat speed and save time.
  8. Customize – You can customize the chat windows with light or dark color themes to match your company design and style.

Pricing

Basic plan is free for lifetime with only one agent and 20 chat’s per month.
→ Their paid plan starts at $17/month/agent and includes all the premium features. Discounts available for long-term contracts.

Visit Olark »Ask Olark a Question »

8. PureChat – 100% Free Live Chat Software for Business

(www.purechat.com)

PureChat works on iOS (Apple), Android and Kindle devices. Custom colors and agent photo bring the personal feel to the experience. Sessions can be saved. Integrates seamlessly with social media other e-com services.

PureChat

With a simple, intuitive interface, you and your customer will find PureChat a breeze to use. The box is unobtrusive and scalable.

Features

  1. Engagement Hub – This feature offers a way to show your website’s get in touch options on every webpage. Choose from live chat, email, phone, Twitter and Google Maps.
  2. Visitor Analytics – The visitor analytics gives an opportunity to look at traffic patterns and identify promising leads.The benefits are super fancy charts and graphs, proactive chats initiate with any visitors, get notifications for qualified leads and history of every visit.
  3. Integration – Olark connects with the software you already know and love to use, also superpowers your CRM.
  4. Contacts – This feature allows you to have a rich CRM interface.You can manage and track your website visitors.you can search leads and engage with them quickly.Tag transcripts and contacts for easy retrieval.Automate your sales workflow with easy integrations with Ziper, Google Analytics and HubSpot.
  5. Integration and Installation – PureChat integrates with Zapier (500+ Apps), HubSpot, Google Analytics, Infusionsoft & Axosoft. Moreover, it can be directly installed on WordPress, Weebly, Shopify, Squarespace GoDaddy.
  6. Provide Instant Answers – You can set push notification, SMS Messages and desktop notifications everytime someone visit your website.This helps to reduce the missed chat.You can create a weekly schedule, so you remain automatically available to website visitors at the same time every week.
  7. Hosted Chat Boxes – If you don’t have a website but some of your work requires you to have chat with your clients, this feature is for you.This creates a web browser accessible webchat.

Pricing

→ The basic plan is free with up to 5 agents and 15 chats per month.
→ The paid plan begins with 3 agents at $25/Monthly.
→ The Intermediate Plan with 5 agents at $39/Monthly.
→ The enterprise Plan with 10 agents at $99/Monthly.

Visit PureChat »Ask PureChat a Question »

9. ClickDesk – Live Support Software

(www.clickdesk.com)

ClickDesk is really an all-in-one solution for live chat, video conference, and helpdesk. As expected, this one requires more of a commitment and might be more than a small business really needs.

ClickDesk

On the other hand, if you’re looking for some of those other features, this is a good way to get them all.

Features

  1. Video Chat Software – For small business, a visual interaction is given more importance.You can use the video chat feature and can build your customer relationship.
  2. Help Desk Software – The help desk software is included with the live chat feature.You can keep track on top of issues and questions from your visitors.
  3. Social Media Integration – You can add like, tweet and follow buttons to your chat window.Visitors can connect with your brand on multiple social media platforms without leaving your website.
  4. Mobile App for Online Support – ClickDesk offers a streamlined Android app.You can start taking chats and can manage your helpdesk tickets from your smartphone.
  5. Reporting and Analytics – The reports for daily web chat stats, agent and chat filters can be utilized with reporting and analytics.
  6. Activity Monitor and Coach – Monitor your agent activity to effectively manage agents silently.Also, you can coach them or assist during the active chat.

Pricing

→ The basic plan starts at $14.99/month.
→ The next level plan is $24.99/Month (includes Video Chat, surveys, the developer API, and analytics features)
→ The above prices are per agent.

Visit ClickDesk »Ask ClickDesk a Question »

10. Tawk.to – 100% Free live chat application for website

(www.tawk.to)

Free system that lets you chat and monitor the sessions. Fast, reliable, and easy to use with unlimited agents.

Tawk.to

Features

  1. Real Time Monitoring – You can monitor the visitors online on your website and engage them.
  2. Native Mobile Apps – Allows ease to chat on smartphones and tablets.
  3. Automated Triggers – Automated triggers allow you to set actions you want to perform for any visitor interaction.
  4. Customizable Widgets – You can set customizable widgets for any social media integration or get in touch options.
  5. Ticketing Built-in – If your website doesn’t have any helpdesk system, not to worry! Tawk.to offers ticketing system to manage your visitor’s issues.
  6. Unlimited Agents – There is no limit on the number of agents can remain active at the same time.
  7. Ease of Management – Message sneak-peek, Visitor Information, Scheduler, Agent Alerts, Mail Notifications, 1880+ Emoji, Ban/Unban Visitors and much more features are available.

Pricing

Free. And you get a whole lot for that!
→ If you want to remove branding & looking for White Label Chat software, you will need to pay $15 USD/Month.

Visit ClickDesk »Ask Tawk a Question »

Things to remember while choosing live chat software

Make sure you can track and report all chat experiences. Analytics that tell you who’s using your system: why, when and where. Who are your repeat customers? How long does each session last? Use the data to maximize the benefits to your bottom line.

Pick and choose who can chat, when they can chat, and what happens when you’re not available. Proactively invite customers to chat, make them feel wanted.

Understand what features you’re paying for, how much you’re paying, and ensure your system is right-sized for today and scalable for tomorrow. Many plans offer free trials – don’t be afraid to experiment.

Our Methodology

Administrator tools allow your developers to customize the experience to your business. Put your business’s reputation and mission statement right up front where it can be seen with every chat experience. Integrate with other software, perhaps some of you already use. This enables a seamless experience for your operators.

Help and support are always available – to make sure your questions are answered, and that you achieve the full uptime your business deserves.

Best of all, treat your customers to a one-on-one experience that will leave them wanting more.

Conclusion

Live Chat brings a richness to your business that other forms of communication lack. Your customers will feel that they are important to you, as you provide instant service. Take advantage of customizations to show off your brand at the same time. And with a full menu of options, you can buy just the amount of service you need. So you can stick to your budget while providing excellent customer service. And that’s a win for everyone!

Rahul Vaghasia

Rahul Vaghasia

Rahul is CEO at AccuWebHosting.com. He shares his web hosting insights at AccuWebHosting blog. He mostly writes on the latest web hosting trends, WordPress, storage technologies, Windows and Linux hosting platforms.
Rahul Vaghasia
(Visited 686 times, 2 visits today)
Latest Comments
  1. S.M. Asaduzzaman Nur August 11, 2017
    • Jason-Pat August 11, 2017
  2. sartle power August 11, 2017
    • Jason-Pat August 17, 2017
  3. Staci Barrett August 20, 2017
    • Jason-Pat August 21, 2017
  4. Seph Gold September 2, 2017
    • Jason-Pat September 5, 2017
  5. Brooke McDonald September 5, 2017
    • Jason-Pat September 6, 2017
  6. renee September 7, 2017
    • Jason-Pat September 8, 2017
  7. CBurger September 7, 2017
    • Jason-Pat September 8, 2017
  8. latifah lewis September 8, 2017
    • Jason-Pat September 11, 2017
  9. Sarah September 11, 2017

Leave a Reply

Your email address will not be published. Required fields are marked *

AlphaOmega Captcha Classica  –  Enter Security Code
     
 

Sign up for a News Letter Click here to sign up