The Most Valuable 30 Live Chat with Screen Sharing Software

Live chat software with screen-sharing feature

Live chat with screen sharing software gives you an advanced feature which allows you to see and access the entire screen (not limited to the browser) of the other party. You can easily control, make changes and use the other screen as their wisdom.

The faster and satisfactory resolution of your customer requests is first priority of any online business. Live support is the most preferred channel of most of the customers.

With the help of screen sharing utility your customer don’t need to explain his entire issue. They can simply share their desktop and spot the issue they are facing.

“This feature is super time saver”

In this blog post, we have listed the best live chat software with screen sharing feature.

Let’s begin..

1. Live Chat Inc – Best in Pricing and Features

Editor’s Ranking (9.5 out of 10)


Live chat Inc is a US-based live chat software provider. You can add unlimited agents. Their screen sharing feature is offered through third party services like Join.me and TeamViewer.

Join.me and Teamviewer are dedicated services for sharing screen. To use screen sharing with LiveChatInc, you need an active account with either of these services.

How to use screen sharing with LiveChat Inc?

The use of the feature is fairly easy. An agent has to initiate screen sharing request with the button “Access Desktop” and the client will have to click on the allow button to accept the invitation. Both the agent and client need to download software (Join.me/TeamViewer) and run as administrator.

In their second screen sharing application TeamViewer, the visitor needs to provide customer ID and password to the agent to take access of his screen. The agent will have full control over the client screen.

Features

  • Third party integration or in built feature: – You can choose amongst 1) Join.me & 2) TeamViewer third party tools.
  • Two way Screen sharing: – No, only client can share their screen with an agent.
  • Permission: – Only view permission is allowed in Join.me. In TeamViewer, you will get full control over the client screen. The full control allows you to make any change in the client’s computer.
  • Password Authentication: – There is no Password authentication in join.me. You will need to enter a password to connect with your visitor in Teamviewer

Pricing for Live Chat with Screen Sharing Software –

  • Base Product (e.g. Live Chat Software) Price – license per agents is $19/month
    • You only need as many agent licenses as agents are online at the same time.
    • You can create login for unlimited number of agents.
    • For example, If you’ve 50 agents but only 10 of them remains online at the same time, you only need to buy license for 10 agents.
  • Additional cost for Screen Sharing Software –
    For Screen Sharing feature, you need to integrate your Join.me or Teamviewer account with LiveChatInc. There is no additional cost for integration. However, you need a Join.me or Teamviewer active account and it’s cost is as following –
    • Join.me: $10.00/ 5 participants per meeting.
    • Teamviewer: $49.00/per agent.
Pros Cons
Integration process is easy. Software installation (Join.me/TeamViewer) is required at both ends.
One-way screen sharing The screen sharing process is complex and involves multiple steps.
Password and customer ID is required which makes an application more secure. They don’t offer support for the screen sharing software. You need to contact Join.me or Teamviewer if you need support for the screen sharing.
Ask LiveChat a Question »

2. Zoho SalesIQ – Secure Screen Sharing

Editor’s Ranking (9.1 out of 10)


Zoho is a multinational company offering website visitor tracking tool named as SalesIQ. The screen sharing feature is the part of their live chat tool.

The use of the feature is a little complex. The screen sharing is two-way screen sharing application. Agent and client can initiate screen sharing request via button “share your screen”. The requester needs to download the software from his end and click on the Join button once the download is completed. Session key and password will be sent to the visitor to secure the session.

Features

  • Third party integration or in built feature: – Screen sharing feature is offered by Zoho Assist (Parent company).
  • Two way Screen sharing: – Yes, the agent and visitor both can share the screen with each other.
  • Permission: – Only view permission is allowed.
  • Password Authentication: – Yes

Pricing

  • Base Product (e.g. Live Chat Software) Price – $13/month per agent
    – You need as many agent licenses as agents are created on your dashboard.
    – Any number of agents can remain online at the same time.
    For example, if you have 10 agents and you need a user account for all of them, you need to purchase 10 agent license here. All of them can remain online at the same time.
    If you’ve 50 agents, but only 5 of them remain online at the same time, you still need licenses for all 50 agents.
  • Additional cost for Screen Sharing Software: $13.00/ 4 agents(15 days trial)
Pros Cons
No integration is required from the agent side. It will be available once you sign up (ZohoAssist). Software installation (Zoho Assist-join) is required at presenter who shares the screen.
Two-way screen sharing. The screen sharing process is complex and involves multiple steps.
Password and session key is required which makes an application more secure.
Ask Zoho SalesIQ a Question »

3. Acquire.io – Attractive User-Interface

Editor’s Ranking (9.0 out of 10)


Acquire.io is California based Live chat software provider. Their Live Chat software offers the best screen sharing feature with the best user interface.

The use of the feature is fairly simple. The agent has to initial screen sharing request via button “Request screen share” and the client receives a pop-up message with two choices. 1) Share entire screen 2) Application windows. There is no additional password authentication required which makes the application less secure. The application is two way so the visitor can also view agent’s screen.

Features

  • Third party integration or in built feature: – Screen sharing software is inbuilt within Acquire live chat software.
  • Two way Screen sharing: -Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software price.
  • Chat Software price for 10 agents: $350.00/month. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Third-party integration is not required as they offer this feature inbuilt. A client needs to install a web browser extension to share a screen.
User interface is attractive. Password authentication is not required which makes the application less secure.
Two-way screen sharing.
Ask Acquire.io a Question »

4. REVE chat – Best in ease of use

Editor’s Ranking (8.9 out of 10)


REVE chat is a multinational company offering live chat software solution for website and Apps.

The use of the feature is straightforward, but it supports Firefox browser only. They offer two-way screen sharing. Both agent and client can initiate screen sharing request through the button Screen sharing. There is no need to download or install any application on the client side. There is no authentication required to initiate the session. The app is two way so a visitor can also view agent’s screen.

Features

  • Third party integration or in built feature: – Screen sharing software is inbuilt within REVE live chat software.
  • Two way Screen sharing: -Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software price.
  • Chat Software price for 10 agents: $500.00/monthly.The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Installation is not required as they offer this feature inbuilt. It only supports Firefox browser for screen sharing feature.
User interface is attractive. password authentication is not required which makes the application less secure
Two-way screen sharing.
Ask REVE Chat a Question »

5. ClickDesk – Easy Customization

Editor’s Ranking (8.7 out of 10)


ClickDesk is a multinational live chat software provider. They provide all the features which are required to convert the visitor into a valuable customer. They offer live chat software with video and audio calling, social toolbar and Email help.

They have integrated with Join.me for a screen-sharing feature. The agent can view the client screen once the client accepts the screen sharing request sent by them.

Features

  • Third party integration or in built feature: – Screen sharing feature is offered by Join.me.
  • Two way Screen sharing: No. Only the client can share their screen with the agent.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: $10.00/ 5 participants per meeting.
  • Chat Software price for 10 agents: $249.90/monthly. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Integration process is easy. Software installation is required at both end.
Two-way screen sharing. Password authenication is not required which makes the application less secure.
Ask ClickDesk a Question »

6. LiveSupport -Features Rich Interface

Editor’s Ranking (8.8 out of 10)


LiveSupport is a Philadelphia based live chat software provider.

The software installation is complex because the agent needs to configure all the things. They don’t have screen sharing inbuilt. They have integrated with ScreenLeap third-party vendors. The agent needs to sign up in Screenleap for this feature.

The client has to initiate the screen sharing request from the button Screen sharing, and the agent will have to click on the Accept button to accept the invitation. Once the agent agree with the request, the client needs to download and install Screenleap extension on their browser. The client needs to provide URL of the screenleap or code to the agent to access their screen. The generated URL is accessible by all hence it is not secure.

Features

  • Third party integration or in built feature: – Screen sharing feature is offered by third-party vendor Screenleap.
  • Two way Screen sharing: -No. Only client can share their screen with an agent.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: $39.00/unlimited sharing.
  • Chat Software price for 10 agents: $390.00/monthly. The pricing is based on the number of agents online at a time. You can create unlimited agents from your admin dashboard. For example, If you have created 50 agents but average login agents are 10 at a time then you are only charged for 10 agents.
Pros Cons
Integration process is easy. Software installation (Screenleap) is required at both ends.
One-way screen sharing. The generated URL is accessible by all which makes the software less secure.
password authentication is not required which makes the application less secure.
Ask LiveSupport a Question »

7. Livehelpnow – Best In Custom Features

Editor’s Ranking (8.6 out of 10)



Livehelpnow is a USA based company offering live chat software with feature such as real-time monitoring, an auto-translator which gives the agents the power to speak any language instantly.

The use of the screen sharing feature is litter complex. They have integrated with join.me third party tool. The agent can initiate screen sharing request with the remote assistance button, and the client will have to click on the allow button to accept the invitation. Both the agent and client need to download software (Join.me) and run as an administrator.

Features

  • Third party integration or in built feature: – They have integrated with Join.me for screen sharing feature.
  • Two way Screen sharing: No, only client can share their screen with an agent.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: $10.00/ 5 participants per meeting.
  • Chat Software price for 10 agents: $210/monthly.The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Integration process is easy. Software installation (Join.me) is required at both ends.
One-way screen sharing. The screen sharing process is complex and involves multiple steps.
password authentication is not required which makes the application less secure.
Ask LiveHelpNow a Question »

8. Chatra.io – Excellent user interface

Editor’s Ranking (8.5 out of 10)


Chatra.io is a USA based live chat software provider. They have an excellent user interface. They provide the feature such as correct typos, assign name, and color to a visitor that makes the agent easy to convert the visitor to future customer.

For screen sharing feature, they have integrated with Median. An agent needs to add a small code on the website which will be used for the screen sharing. They can’t see the other tab opened on the client screen.

The agent can access the visitor screen by clicking on the option co-browser. The client will not get any notification or accepting request on their screen. It is less secure because there is no password authentication.

Features

  • Third party integration or in built feature: – They have integrated with Median for screen sharing feature.
  • Two way Screen sharing: No. Only agent can see the client screen.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: $50.00/ 2 concurrent agent.
  • Chat Software price for 10 agents: $190.00/monthly. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Software integration is straightforward No accepting invitation send to the client which makes the application less secure.
One-way screen sharing. No password authentication.
The agent can only view that screen on they have applied the code.
Ask Chatra.io a Question »

9. Comm100 – Suitable for Large Enterprise

Editor’s Ranking (8.4 out of 10)



Comm100 is a Canada based live chat software provider. It is an enterprise-grade multi-channel digital engagement platform providing live chat, Ticketing, KB, chatbot, and social media.

The use of the feature is relatively easy. The agent has to initiate screen sharing feature request with the button. The client will have to click on the link to accept the invitation. Once they click on the link, they will request to download the Join me software and run as an administrator to share their screen with the agent.

Features

  • Third party integration or in built feature: – Screen sharing feature is offered by Join.me
  • Two way Screen sharing: No. Only client can share their screen with an agent.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: $10.00/ 5 participants per meeting.
  • Chat Software price for 10 agents: $490.00/mo. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Integration with join.me is easy. Software installation (Join.me) is required at both ends.
One-way screen sharing. The screen sharing process is complex and involves multiple steps.
They don’t offer support for the screen sharing software. You need to contact Join.me if you need support for the screen sharing.
Password authentication is not required which makes the application less secure.
Ask Comm100 a Question »

10. Zendesk – Good User-interface

Editor’s Ranking (8.2 out of 10)


Zendesk is customer service and engagement platform and they have build marketplace where vendors can present their application. There are tons of apps for custom requirements.

ScreenMeet is easy to use remote support from your web browser see and control any device from your Zendesk Dashboard. You can get ScreenMeet from Zendesk Marketplace.

The application install and setup is quite easy. An agent can create a remote support session, invite the end user to share their screen via a URL and see and control the client’s device in real-time. When the client clicks on the invite link, they are guided into the remote support session in the most user-friendly way possible for their device.

Features

  • Third party integration or in built feature: – Screen sharing feature is offered by ScreenMeet third party app.
  • Two way Screen sharing: Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: $39/mo per agent.
  • Chat Software price for 10 agents: $190.00/mo. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.
Pros Cons
Integration process is easy. Password authentication is not required which makes the application less secure.
One-way screen sharing. The third party ScreeMeet App is costly.
Ask Zendesk a Question »

Other Notable Vendors To Consider

11. VisitLead

visitlead
Visitlead is an Austria based live chat software company and their target audience is Europe.

They have inbuilt screen sharing feature in their chat software, so there is no need to install any software or integrated with third-party. The agent can share desktop application, websites and other application with one or more viewers/visitors across multiple platforms (Windows, MacOS, iOS, and Android).

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the Visitlead.
  • Two way Screen sharing: No. The only presenter can share their screen with the viewers.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software.
  • Chat Software price for 10 agents: $280.00/monthly. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.

12. WebsiteAlive

websitealive
WebsiteAlive is a USA based live chat software provider. They have a simple, intuitive interface which reduces the timing to search the option.

The use of the feature is simple as compared to other vendors. They have integrated with ScreenShareInst for screen sharing feature. The agent has to start the screen sharing feature request with the button Screen Share, and the client needs to click on the Show My Desktop to accept the invitation. The client needs to download software “ScreenShareInst.exe” file on their end. The client will get an option to choose what they want to share. There is no password authentication which makes the application less secure.

Features

  • Third party integration or in built feature: – Screen sharing feature is offered by ScreenLeap but it is included in the Plus plan.
  • Two way Screen sharing: -Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.
  • Password Authentication: No password authentication is required.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software price.
  • Chat Software price for 10 agents: $410.00/monthly.The pricing is based on the number of agents online at a time. You can create unlimited agents from your admin dashboard. For example, If you have created 50 agents but average login agents are 10 at a time then you are only charged for 10 agents.

13. Tawk.to

tawk.io
Tawk.to is a free live chat software that allows you to chat with your visitor on your website. You can also monitor your website visitor in real-time. They offer screen sharing feature with their premium plan. The agent and client can share their screen with a view only permission.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt with their chat software
  • Two way Screen sharing: Yes, Both agent and client can share their screen each other.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: $49.00/per website
  • Chat Software price for 10 agents: Free

14. Zestim

zestim
Zestim is a super-intelligent live chat software which provides real-time customer engagement platform for sales and support at one place. They provide the screen sharing feature in-built, so there is no need to download any software or integrated third-party application from the agent side. An agent can view and control the visitor’s screen in real time, and any number of gents can use this feature. Zestim is offering this feature free for a limited period. For live updates,please visit the vendor’s website.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt with their chat software
  • Two way Screen sharing:No. Only the client can share their screen with the agent.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: Zestim is offering this feature free for a limited period. Please visit their website about their current offers.
  • Chat Software price for 10 agents: Zestim is offering this feature free for a limited period. Please visit their website about their pricing updates.

15. Gomoxie

moxie
Gomoxie is a USA based company offering live chat software with advanced feature such as Mobile based design which helps your customer to have a seamless experience across devices. They have inbuilt screen sharing feature in their chat software, so there is no need to install any software or integrated with third-party. The agent can share desktop application, websites and other application with one or more viewers/visitors across multiple platforms (Windows, MacOS, iOS, and Android).

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the chat software.
  • Two way Screen sharing:No. Only the client can share their screen with the agent.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software.
  • Chat Software price for 10 agents: Price is not mentioned on the website. For the price, you will have to signup on their website.

16. Tagove

tagove
Tagove is a USA based company that provides live chat software with advanced features such as video chat, voice call, text chat, co-browsing, and chatbot which help the agent to solve the issue in real time. Acquire is a sister company of the Tagove. For software price, you will have to visit Acquire website. They provide screen sharing feature inbuilt, so there is no headache of the installation or third-party integration.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the chat software.
  • Two way Screen sharing:Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software.
  • Chat Software price for 10 agents: $350.00/month. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.

17. Bold360

bold360
Bold360 is the industry’s most tightly integrated AI chatbot and live-agent workspace which means that bots and humans work hand-in-hand to create the best possible outcome for the customer. ActiveAssist is an innovative tool that enables Bold360 users to collaborate while viewing the contents of the same screen. The agent can view the exact same page that a customer is seeing through a screen sharing browser.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the chat software.
  • Two way Screen sharing:Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software.
  • Chat Software price for 10 agents: For the price, you will have to request for the demo. They will provide a quotation for the plan according to your requirement.

18. Ryver

Ryver
Ryver makes managing your team’s collaboration easy, simple and affordable by organizing it all in one app. They offer a richer combination of features which you find in any of single function product.

They offer a two-way screen sharing feature. The agent and the visitors can share their screen with each other.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the chat software.
  • Two way Screen sharing:Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: No additional feature cost. It is included within the chat software.
  • Chat Software price for 10 agents:$49.00/monthly. The pricing is completely based on the number of agents you purchase. For example, if you buy 10 user licenses, you need to pay for 10 users even though you only keep 5 users online at a time.

19. 2ConnectMe

2connectme
2ConnectMe is a cloud-based live chat service that provides screen sharing, Text chat, Voice chat, Video chat for any CMS website such as WordPress, Magento. You can add unlimited websites, create unlimited agents, and shared any type of file within the chat software.

In Screen sharing feature, an agent can share the Entire screen or any application with the client and vice-versa. Screen sharing is only supported to the latest version of the Google Chrome and Mozilla Firefox. Software installation is required from the client side.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the chat software.
  • Two way Screen sharing:Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price: Free
  • Chat Software price for 10 agents: Free

20. Rocket Chat

rocket-chat
Rocket.chat is the leading open source team chat software solution. It is free and completely customizable with on-premises and Saas Cloud hosting. As it is an open sources software, you can customized chat software accordingly to your choice. They have inbuilt screen sharing feature so no additional software installation or third-party integration is required.

Features

  • Third party integration or in built feature: – Screen sharing feature is inbuilt within the chat software
  • Two way Screen sharing:Yes, the agent and visitor both can share the screen with each other.
  • Permission: Only view permission is allowed.

Pricing

  • Screen-Sharing Feature Price:Free
  • Chat Software price for 10 agents: Free

Rapidly Growing Vendors To Consider

Vendor Name Description Screen Sharing Price Chat software Monthly Price
1. beyondtrust.com Agents can see and access the entire screen of the visitors. There is no third party integration required. Both agent and visitor need to install application to do it.Read More Free $166.25
2. Livechat 100 Livechat100 allows the agent to view or take the remote access of the client desktop.They have integrated with GotoMeeting and Join.me for screen sharing feature.Read More GotoMeeting $24.00/ agent, Join.me $10.00 for 5 agents $14.00/agent
3. livezilla.net Agent and client both can share their screens with each other. Agent can have full control over the client screen. The mouse position and any data entered in the forms will also be transmitted.Read More Free Free
4. whoson.com They have integrated with Fastviewer for screen sharing feature. No installation is required from the agent side becuase it is already added in the live chat software.Read More $18.98/mo Free
5. rtclab.com RTClab provide desktop sharing screen sharing feature. There is no third party sign up or software installation required. Read More Reqest demo for pricing
6. amplifyreach.com The screen sharing is offered within the chat software. No third party addon installation required.The client will get an option to block screen sharing for a specific links to ensure sensitive information is protected.Read More Reqest demo for pricing
7. cobrowser.com Customer are not required to install anything at their end. Co-browser will release their pricing in february,2019. The screen sharing is offered in built within the app. No additional third party software installation is required.Read More Not released yet Not released yet
8. livehelperchat.com They have built the screensharing inhouse. No additional software installation required. Free $6.85/unlimited operators
9. 1click.io They offer 2 way screen sharing with easy downloadable Firefox and chrome plugins. The feature is offered builtinRead More Free $19.99/Per Agent
10. optimise-it.de They offer multidevice screen sharing with their chat software product Realperson chatsuite. The feature is offered without any additional software and no installation is required Read More Reqest demo for pricing

Do you have screen sharing user experience with any of the above live chat software?
If yes, we would like to hear that. Please comment your experience about any of the above company.

Rahul Vaghasia

Rahul is CEO at AccuWebHosting.com. He shares his web hosting insights at AccuWebHosting blog. He mostly writes on the latest web hosting trends, WordPress, storage technologies, Windows and Linux hosting platforms.
Rahul Vaghasia
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