Support Options For VPS & Dedicated Servers
Basic Support (Self Managed Service)
Our basic support covers general support queries and questions. A typical guideline for basic support is any question or issue where a support tech does not have to access your server via RDP or SSH. A few examples of basic support are listed below:
- General 'How Do I?' questions
- Server reboots
- Password changes
- Basic configuration changes
- IP address additions
- RAM/Disk changes
Fully Managed Support
AccuWebHosting.Com offers magnificent fully managed service for all control panel based VPS as well as dedicated servers. Our fully managed servers are truly fully managed. Fully managed services for VPS & cloud servers can be purchased for as low as $12.96 USD/month and for dedicated server, it will cost $90 USD/Month. By utilizing our years of experience you will definitely be able to relax and enjoy powerful hosting without any trouble. Many providers say that their offerings are fully managed, but that is not true. When you have a fully managed service with us, we provide the following services at no additional cost:
Physical hardware monitoring, replacement and management
We never compromise with the quality of hardware. We will deploy your machine on powerful Intel machines with multi-core, multi-CPU and 8x, 12x or 24x RAID 10 setup for HDD. On 24 x 7 basis, we will monitor, manage and replace(if required) physical hardware components, so you will never need to be worried about any hardware issue.
In managed service option, we keep a close track of your server on a 24x7 basis. For any managed server - FTP, mail, database & web services are monitored at the interval of 5 minutes. To monitor the various services and server resources, we install the zabbix agent on each managed server. The zabbix is an enterprise-class monitoring solution to monitor the network and applications on various operating systems.
Zabbix is designed to monitor the applications, services, availability and performance of IT infrastructure, hardware resources and numerous other network parameters including the health and integrity of the servers. It is a high-performance application that can gather any type of information virtually from the network. An individual zabbix agent reports following data to our main enterprise zabbix server..
- CPU load
- Disk read and write throughput
- Utilization of disk-space
- Number of processes
- Utilization of RAM
- Incoming/Outgoing data from network interface card
- Availability of network services
Zabbix has its own notification system that will send us proactive alerts for service down or higher usage of resources, etc. If a server is utilizing more resources then it is possible that customer may face random service crash/interruption. Upon receiving such alerts our technicians will take an immediate action and resolve the issue. Any additional services like particular website monitoring or specific website URL monitoring can be handled on request. In most cases, the issue is resolved before you are aware that anything has happened.
Best efforts in installing third party tools
Looking to have a third party tool installed on your server? Yes, we will put the best efforts to install third party tool on your server, even if we've never worked on that. Our team will put the best efforts for the installation of such applications, programs or softwares. Configuring them and further troubleshooting is the customer's responsibility. Every month, total 2 hours of free admin work is offered for third party tools installation. Unused admin work hours cannot be carried over from month-to-month.
Operating system & control panel management
We provide the solution for any issue related to operating system and control panel elements as well as management of every aspect of the operating system issues and control panel issues. We will also install OS updates and patches at the regular time of intervals upon your request. WebsitePanel, Plesk, cPanel (Control panel) and SmarterMail (Mail server software) are the only control panel & mail server covered under fully managed terms.
Fast response time and 24x7 fully managed support
Almost every ticket is definitely answered in 15 minutes and resolved within 6 hours by our technicians. Under the fully managed contract, we offer 2 hours of free admin work every month. However, unlike other managed companies, who strictly restrict them for "X" amount of admin hours, we never do. We are here, anytime for any reasons. To sign up for this service, please contact our support team. Before sign up, please read our Terms of Services for fully managed support.
Per Incident Support
Our per incident support service is required if a support tech has to access the server via RDP or SSH for any advanced support. Advanced support is billed on a per-incident basis. An ongoing monthly support contract can be purchased at a discounted rate. For more details, please contact us at ease contact [email protected] A few examples of advanced support are listed below:
- Local firewall configurations
- Script troubleshooting
- Database issues
- Performance troubleshooting
- Advanced IIS/Apache configurations
- Software upgrades
- Security/PCI hardening
- Third party software installs, not covered by quick installs
Over 9000 Satisfied Linux WebHosting Clients
Read our 350+ customer reviews from across the globe...
D M.( Springfield, MO, USA )
‘’ I was about to leave because I didn't understand a few thing about some of their services their support and sales department out with configuring my system correctly and getting everything up... ,,Read More
Michael G.( Buena Park, CA, USA )
‘’ Fast server, fast connection, and they have fixed a couple minor issues that I had right away. I have to say so far I feel like I made the right choice for my VPS provider. Everything has been... ,,Read More
Bince M.(Toronto, Canada )
‘’ I've been with Accuweb hosting from 2005. Getting great support whenever I require it. Highly recommend to people who look for reliable service windows hosting provider. Excellent support... ,,Read More
@accuwebhosting Incredibe customer support from Accu Web Hosting folks! Thanks for everything!— gamosoft (@gamosoft) October 25, 2016
Absolutely thrilled with the support from my new hosting company @accuwebhosting - literally instant response on live chat at all hours— Michael Cottam (@Michael512) August 6, 2016