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Privacy Policy

Privacy Policy

Vaghasia Group, Inc. (d/b/a AccuWebHosting, referred to in this Privacy Policy as “we”), provides a one-stop shop for all your hosting needs (such as shared hosting, VPS hosting, Cloud hosting, and dedicated servers, on both Windows and Linux platforms), on both a managed and unmanaged basis. In this Privacy Policy, these and other services we provide will be referred to as the “Services,” and our customer will be referred to as “you.” We take privacy seriously. Because there is not one standard expectation of privacy, we have created this privacy policy to set out how we handle information that may be considered private.

Our Privacy Policy is dynamic. Except in the case of an emergency, or to remedy a typographical error, if we make changes, we will provide you with thirty days’ prior written notice. After the thirty-day period has passed, you will be deemed to have accepted the changes. If the changes we make materially alter your ability to use the Services, you may terminate the affected Services by providing us with written notice of your intent to terminate, and setting out the reasons the change has materially affected your use of the Services. If we determine that the change has had this effect, you will be entitled to terminate the Services without charge or penalty.

What Is Covered

This Privacy Policy only applies to information provided to us in connection with the Services. The Services may include products and services from third-party providers (Third-Party Products). Unless they are optional, Third-Party Products are covered by this Privacy Policy. Optional Third-Party Products, and other products or services not offered by or through us that you incorporate into or use with the Services (Excluded Products) are specifically excluded from this Privacy Policy. It is your obligation to review the privacy policies relating to Optional Third-Party Products and Excluded Products, to determine how they treat your personal information and that of your customer(s).

Privacy Shield Overview & Our Obligations

We are subject to the investigatory and enforcement powers of the Federal Trade Commission. We participate in and comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce with respect to the collection, use and retention of personal information that is transferred from European Union member countries and Switzerland to the United States, respectively. We have certified our participation in the Privacy shield to the Department of Commerce. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern; we are committed to subjecting to the Principles all personal data received from the EU or Switzerland in reliance on the Privacy Shield. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

The Privacy Shield Principles describe our obligations with respect to personal information that we transfer to third parties as described in this Privacy Policy. We remain responsible and liable as provided in the Principles if the third party processes the personal information in a manner that is not consistent with the Principles unless we prove that we are not responsible for the event giving rise to the damage.

The Vaghasia Group acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected] We will respond within a reasonable timeframe. You may also access certain information through your Control Panel, as described below.

Privacy Shield Dispute Resolution

In compliance with the EU-US Privacy Shield Principles and the Swiss-U.S. Privacy Shield Principles, we commit to resolving complaints about your privacy and our collection or use of your personal information without any charges. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us online at https://www.accuwebhosting.com/contact or by mail at 48 Bi-State Plaza #185 Old Tappan, NJ 07675, United States of America.

We have further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, an alternative dispute resolution provider operated by the Council of Better Business Bureaus located in the United States. if your complaint is not satisfactorily addressed or If you do not receive a timely acknowledgement, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

As a last resort and under certain conditions, you may have the right to invoke binding arbitration before a Privacy Shield panel for complaints regarding Privacy Shield not resolved by any of the other Privacy Shield mechanisms.

Information Collected & Information Handling Practices

The types of information we collect and the ways in which we use that information are described below. It is important for you to know that all information we possess may be included in the sale of our business, or a portion of our business, to a third party.

1. Customer Information

  • When you sign up for Services, we collect information from you that includes your name, email-address, billing address, payment information, address information, and secondary contact information. This is referred to as the "Customer Record."

  • You may access your Customer Record, and make changes, through your Control Panel.

  • We use the Customer Record to communicate with you, collect payment and to establish ownership of the Services.

  • Information in the Customer Record will be provided to third-party business partners whose products are incorporated into the Services, including providers of software, SEO services, storage services, support services, payment processors, and domain registrars. It may also be provided to our marketing and advertising partners unless you opt out as described below.

  • Unless you opt out as described below, your email address may be shared with third parties who may use it to market to you.

  • When you contact us for support for your services you will be asked to match certain information that is in your Customer Record. This information will be used to identify you personally. In the course of providing support to you, we may annotate the Customer Record with information disclosed while providing support.

  • The Customer Record may be provided to law enforcement officials, civil litigants and as otherwise required by law, or as is necessary to protect our business.

  • Please be aware that The Vaghasia Group may be required to disclose an individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Should our practices with respect to processing or use of a Customer Record change, or should we desire to disclose the Customer Record to any third party not acting as our agent, we will provide you with notice (by means of an amendment to this Privacy Policy or otherwise) and provide an opportunity for you to opt out. Note that by opting in to Optional Third-Party Products, you are agreeing to allow us to share your Customer Record with the provider of such Optional Third-Party Products as needed to utilize them.

To limit the use and disclosure of your personal information (i.e., to opt out), please submit a written request to [email protected].

2. Log Information

  • Each time you, your customer, or an entity accessing the Services through you, accesses the Services, we collect the IP address, the browser type, the length of time the Services were accessed, the resources used during the time accessed, and where you go on the site (Log Information).

  • Log Information is used to bill you, to understand how our Services are used, and to optimize our network.

  • Log Information in the aggregate (de-identified) may be used by third parties to help us market our services, and to market services to our customers in general.

  • Log Information may be used to display advertising on our site.

  • The Log Information may be provided to law enforcement officials, civil litigants and as otherwise required by law, or as is necessary to protect our business.

3. Cookies

  • We use cookies on our site.

  • Cookies are used to keep you logged into the site, track where you have been, and in some cases display advertising to you.

  • Cookie information is transmitted to third parties and may be used for advertising.

  • You may disable cookies on your browser, but certain aspects of our site will not display properly without them.

4. WHOIS Information

“WHOIS” is a query and response protocol that is widely used for, among other things, checking information about ownership of a domain name.

  • The contact information that you provide to us to register your domain name is available for public viewing in many places. We are required to provide this information to domain name registrars.

  • We do offer, through a third party, WHOIS privacy. WHOIS privacy services use a proxy identity in lieu of yours. However, this proxy does not mean that your information is private. Only that it will not be displayed pursuant to a WHOIS query.

  • You can hide your domain contact information by purchasing WHOIS privacy for your domain. It is an add-on service and cannot be activated automatically with domain registration / renewal.

  • We are required to disclose WHOIS information, including WHOIS information that is subject to WHOIS privacy, pursuant to ICANN requirements and the law.

5. Identification Tools

We may use automated identification tools like Google Analytics (Information Tools). Each of these Identification Tools work differently, however, they all collect information related to the website you came to us from, your operating system, browser type, where you go on our website, length of time on our website, and where a you go after visiting our website. In addition, Identification Tools may keep you logged into our system. From time to time, we may use Identification Tools that will be used to serve advertising and other information to you after they visit our website. Because the technologies underlying Identification Tools differ, you may, or may not, be able to choose not to provide information to them.

6. Support Information; AQ and Forum Information

We offer you the ability to exchange information about our services, and your experiences with these services (Forum Information). Forum Information is publically accessible and may be indexed by search engines and other tools. You are not required to disclose information that will identify you personally in order to participate in these tools. All Forum Information may be accessed and used by third parties for purposes known and unknown to us.

7. Security Monitoring

We take the security of our network very seriously. To ensure network security, data integrity and privacy, we use programs that monitor network traffic and access to its network. These programs collect information regarding your use of our services, website and network (Traffic Information). Traffic Information may be disclosed to security monitoring firms, as required by law, and to our vendors who believe the security of either their network, or our network, has been compromised. This information may contain personally identifiable information.

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