The customer must initiate this Basic Migration request within 7 days of initial sign-up.

The Basic Web Hosting Migration offer applies to all plans; Basic ++, Premium ++, and Enterprise Pro ++. The basic migration is available for small and medium-sized websites with less than 10GB of storage. For large & enterprise Windows websites, you can consider our Premium Migration service.

We will complete your migrations as soon as possible, which could take up to 5 business days. However, if processing your migrations may take longer, we will let you know when we receive the request.

If you have a website with lots of files (inodes) or files named with special symbols, there may be issues while transferring it to our server. While we will try our best, the client's responsibility is to ensure that all required data is migrated to our server.

If there is any malicious/harmful code in the file(s), our anti-malware software may quarantine such files during/after migration. But, unfortunately, we can not allow our clients to run such files on our server.

In the case of cPanel-to-cPanel transfer, our team may ask you to white-list our server IP address in your previous host's server.

The websites that change continuously (shopping sites, discussion forums, etc.) often require the site's placement into maintenance mode and careful scheduling to avoid data loss. Such a website that requires maintenance mode or scheduling of migration time is not eligible for the Basic Migration offer and will be processed as a Premium Migration service.

Websites requiring reverse proxies or complex configurations are not eligible for Basic Migration and should be migrated via a Premium Migration service.

Redirects added to a .htaccess file or your prior hosting provider's control panel will not be migrated as part of this service. You will need to manage such a setup with the help of your developer or webmaster.

To be eligible for the Basic Migration offer, the customer must create a support ticket and provide the FTP, Control Panel Login details, and Database Login details that the previous host provides. This will ensure a speedy transfer process. Also, the customer will have to provide all the required assistance about contacting their previous hosting provider in case of any technical problem. In all such cases, the customer will be responsible for coordinating with his previous hosting provider and obtaining all the requested details for our technical department to transfer the account properly.

Important: Please note that you will need to leave your account active with your existing hosting provider until your account is completely transferred to AccuWebhosting.com and your domain is pointed to our services.

Important Additional Migration Notes

Setting up DNS and configuring third-party services is not included in our migration service, and you will need to handle these tasks. A few common examples of tasks that clients will need to take care of include migrating DNS records to AccuWebHosting DNS, setting up Cloudflare or Sucuri, updating the A record or nameservers at your domain name registrar, and setting up email service.

Please read full disclosure before initiating a migration request.

While we shall try our best to transfer your account successfully with due care, we do not take any responsibility whatsoever for any possible loss or damage to your web content, database or emails. It is highly recommended that the customer retain a local backup of all services, including web content, email, databases, etc. Please note that the account transfer service being provided to you is complementary and only out of business courtesy and does NOT carry any sort of responsibility to AccuWebHosting.com in whatsoever form. Moreover, under following circumstances your account transfer guarantee cannot be given:

• If the website uses a different database version.
• If the website uses a different PHP Version than the one we currently use
• If the website uses a different server setup than the one we have with us
• If the server of the previous host continuously experiences timeouts during the transfer
• AccuWebHosting.com reserves the right to refuse any account transfer request at its sole discretion.