10 Best Live Chat Software Solutions Compared

The 10 Best Live Chat Software Providers

So, how challenging is it to pick the Best Live Chat Software Solutions? More than one can expect! Just look at the list of offerings! Keep picking the best aside; just look forward to comparing all the leading live chat software roughly!

Even that’s a huge headache!

Just the list of functions and the amount of flexibility won’t be enough! We have to check, how well those features work, and whether all that is bringing cent percent satisfaction to the clients or not.

The best live chat software enables you to converse with your customers in a written/digital format, and with the modern ones, there’s much to do!

An excellent live chat SoftWare can give a tremendous boost to your business!

So, what are we waiting for?

Let’s cherish the ultimate 10! 

Quick Comparison of Live Chat Softwares

Providers Audio Chat Video Chat Chat bot Screen Sharing Co-browsing Auto
Chat
Trans
lation
Rec
ord Scr
een
Engag
ement Hub
Hosted Chat Boxes Price
LiveAgent $15/agent
Acquire Undisclosed
Comm100 $49/agent
LiveChat Inc $16/agent
Charta.io $15/agent
Zendesk $14/agent
Smart Supp Free
PureChat Free
ClickDesk $15/agent
Tawk.to Free

10 Best Live Chat Software Solutions Compared

In real-time, and with a customizable interface, you provide a chat environment that lets your consumer see your business’s best reputation. But if you’re not yet convinced, just take a look at our research and the following statistics:

  • 79% of consumers will not file a negative review for a company if they offer live chat support.
  • 38% of consumers are more likely to buy from a company if they offer live chat support.
  • 63% of consumers are more likely to stay with or buy again from a company if they offer live chat support.

The live chat software allows you to conduct business over a chat window, in ways that are super easy for your consumers to navigate. After all, if you provide your consumers with a smooth, comfortable chat experience, there’s a better chance to convert them to repeat customers.

Below is a list of the best live chat software identified by AccuWebHosting.com through ongoing exhaustive analysis. Please note, variable listing fees may affect the position on the list. This compensation, however, unequivocally does not influence our review process.

All these live chat software come with multiple website support, agent module options (web & desktop), canned responses, message sneak-peek, pre-chat & post-chat survey, offline messages, agent rating facility, ETC.

Further, you enjoy flexibilities, like visitor details, visitor tracking, chat transfers between agents, file sharing with website visitors, manual chat distribution, engagement features, SSL secured connection, and visitor banning features.

All that highly helps, right?

Now, here’s our first one! 

Best Live Chat Software (CHART COMES HERE)

1. LiveAgent – Best Live Chat Software

Editor’s Ranking  (9.4 Out Of 10)

LiveAgent is a fully-featured, multilingual help desk software with a native live chat widget, unified ticket inbox, robust reporting features, fully customizable customer portals, and a built-in call center.

The software has over 179 powerful features and over 40 integrations, including premium social integrations such as Facebook, Instagram, Twitter, and Viber.

Ultimate Features

Feature How that Feature Assists You
Multiple Website Support There are no restrictions on the number of websites in the “all-inclusive plan’. However, the free plan is limited to only 1 chat.
Hosted chat or standalone installation LiveAgent is a web-based application hosted on LiveAgent servers, but can also be purchased as a standalone solution. Learn more​.
Agent module options The Liveagent dashboard is accessible through your browser or through LiveAgent’s ​iOS and Android apps.
Canned Responses You can create and recall pre-made answers for frequent questions with one click.
Message Sneak-peek Agents can view what your website visitors are typing before they even send their message. That enables your agents to help with customer queries even faster.
Offline messages Messages left when you were offline will be automatically sent to your LiveAgent universal inbox in the form of an email ticket.
Visitor tracking Track your website visitors, their geolocation, and see which page they’re currently viewing. You can also proactively invite visitors to chat, based on what they are currently looking at. This leads to higher satisfaction and more sales.
Work scheduler You can schedule business hours, and when you are offline, all received messages will be sent to your LiveAgent dashboard in the form of an email ticket.

Big Attractions With LiveAgent

BIG ATTRACTIONS

Chat customization Chat integration features Live Chat Features Additional features
Chat window translation LiveAgent can be integrated via 3rd party) Credit Card Masking Agent rating facility
Reactive/embedded live chat window REST APIs 256-bit SSL secured connection Ecommerce tracking
Themes selection WordPress Plugin Visitor banning Ticketing System
Chat window CSS customization Joomla Plugin IP based access restrictions Intelligent chat distribution
Custom logo in the chat window Drupal Plugin Video live chat Visitor details (Name, email, location, etc.)
Chat buttons and white label Pre-Chat & Post-Chat Survey Audio live chat Manual chat distribution
LiveAgent for proactive chats File sharing with website visitors Chat tagging

Facility at your feet!

Included in the plan:

Tag reports, SLA compliance reports, SLA log reports, agent availability reports, agent reports, channel reports, department reports, time reports.

Administrative features:

There are no additional administrative features or costs. LiveAgent has 24/7 support available to help you out for free.

Chat archives:

Chat history – Yes, LiveAgent offers an ​unlimited chat history search in all paid plans. After your chat communication is concluded, the chat transcript will be automatically sent to your email account. + Email transcripts

Pricing

LiveAgent offers 4 plans​:

  • The forever free plan: Limited live chat, ticketing, email, call center, and knowledge base functionality with an unlimited number of agents.
  • Ticket plan: Starting at $15/mo. Provides unlimited ticket and email history, with additional agent seats that can be purchased at $15/mo.
  • Ticket + chat plan: Starting at $29/mo. provides unlimited ticket and email history as well as unlimited live chat buttons. Additional agent seats can be purchased at $29/mo.
  • All-inclusive plan: Starting at $39/mo. provides ​all features included in the “Ticket + Chat” plan in addition to all of our premium features such as social media integrations with Facebook, Instagram, Twitter, and Viber. Additional agent seats can be purchased at $39/mo.
  • You can test LiveAgent’s help desk solution with a free 14-day trial​​, no credit card required.

Prices might change with time! For more info, tap HERE.

Our Verdict

Chat transfers prove to be too useful sometimes. Thankfully, you can transfer your chat to another agent or department with LiveAgent. A free live chat plan​ is available here. No matter its Statistics and Reporting, Administrative features, or Chat archives, LiveAgent has nailed the job everywhere.

There’s hardly a margin of more here! You’re getting unexpected facilities, at unbelievably low prices. Undoubtedly, you can bring your clients the best experience, which will surely lead to pump fuel in your business!

Our experts say – LiveAgent is the ultimate live chat software!

Visit LiveAgent »Ask LiveAgent a Question »

2. Acquire.Io – Best User-Friendly Chat App

Editor’s Ranking  (9.3 Out Of 10)

Acquire.io live chat software comes with powerful functionality that makes it easier for the customer service, sales, and support team to manage daily conversations. We can engage customers through proactive messages and chatbot services. 

The intelligent chat distribution feature is sweet! It automatically assigns chat request to the concerned department by setting rules. It evenly routes chat to the next available agent. We can block visitors’ IPs, and they won’t be able to begin the chat.

All the chat is stored in chat history/profiles. You can refer and go back to previous conversations that contain important details like URL, email address, etc.

Ultimate Features

Feature How that Feature Assists You
Multiple Website Support We can paste the code on multiple websites and receive and accept chat requests across the sites.
Hosted chat/standalone installation Chat Software is installed on their cloud platform powered by Microsoft Azure Cloud.
Agent Module Options You can add or remove agents and also allot them to specific departments.
Canned Responses Quickly send preformatted content to common customer queries. Address common issues and questions without involving your agent.
Pre-Chat & Post-Chat Survey You can create custom online forms to collect important visitor information before engaging in a live chat with them. Use pre-chat to route chat to the right department.
Offline Messages Let your customers or visitor leave messages for you when you are offline. Set up an email address to receive the offline message when a visitor fails to be routed based on custom rules.
Visitor Tracking Identify potential leads by knowing who is on your website and track their behaviour. You can set lead conversion rules, to quickly qualify online visitors and send the information to the agent.
Statistics and Reporting Make a data-driven decision, optimize live chat by tracking agent performance, conversion rate and real-time analytics on customer satisfaction.
Video live chat You can conduct face to face conversation. Integrated In-person verification option with video chat helps vendors who deal in sophisticated services like BFSI.
Co-browsing Agent can takeover customer’s screen to guide or help them to resolve queries. It will be 100% secure and end to end encrypted.
Visitor Details You can have a complete overview of your visitors’ profile – pages they have visited, past conversations, and connect contextually with visitors.

Big Attractions With Acquire.lo

BIG ATTRACTIONS

Chat Customization Chat Integration Features Live Chat Features Additional Features
Chat window CSS customization WordPress Plugin Audio live chat Message Sneak-peek
Chat window translation Joomla Plugin Visitor banning Agent rating facility
Popup or embedded live chat window File sharing with website visitors Live chat 256- bit SSL Security. Administrative features
Chat buttons and white label Drupal Plugin Engagement Features Chat history
Theme selection Chat transfers between agents IP based access restrictions
Custom logo in chat window Chat Tagging Visitor details (Name, email, location, etc.)

Pricing

Acquires plans and pricing are as following:

  • Enterprise Plan – Custom Pricing – Inclusive of all features, for high-volume teams. Contact their support team.
  • You can also sign up for free, and then their team will manually approve the account.

Our Verdict

There’re certain impressive features associated with Acquire.Io, such as a wide-range Chat integration feature! You can pick up chat from the mentioned plugins and address them from your Acquire dashboard.

Evaluate customer service experience by allowing your customers to rate the agent response is possible. You can be super responsive by having a glimpse into what your customer is typing. Frame your answer before the question pop-ups.

Chat Tagging permits you to assign tags to the chat to segment conversations into the right category. This allows the right department to look into a chat session easily. We can allow agents to access Dashboard through certain IPs only.

Credit Card Masking is there, meaning that the customer can hide confidential elements of their web page while sharing their screen.

Email transcripts allow visitors to enter their email during a chat, allowing them to receive a copy of the transcript for their record.

So, this huge bundle of features is unbeatable at this price! Acquire.Io is awesome in all ways, and especially, the nontechnical clients will love this one, due to user-friendliness. 

Visit Acquire »Ask Acquire a Question »

3. Comm100 – Provider Of Video Live Chat Software

Editor’s Ranking  (9.1 Out Of 10)

Comm100 is a full-featured live chat solution without a bigger price tag than a few competitors. Unlike some of the others, this is a hosted solution. This assures you greater access to a wealth of functions.

However, to get the full set of great features, you’ll need their highest plan. Going with the lower tiers means you might not be happy with the interface.

Auto Chat Translation – Regardless of the visitor’s first language, the chat will be translated to agent selected language. All plans of Comm100 includes automated greeting messages, proactive chats, mobile chat window, and File sharing over chat.

Are you focusing on safety? here’s everything you’ve got:

  • Visitor banning: You can ban visitors by visitor id or IP.
  • Credit Card Masking: Only with Enterprise plans.
  • Login with Social Media: Visitor can log in with Social media account.
  • IP based access restrictions: IP based access restriction is available with Business and Enterprise Plans.

Ultimate Features

Feature How that Feature Assists You
Multiple Website Support Comm100 customer experience software can be installed on multiple websites.
Hosted chat/standalone installation Both Options are available. You can host Comm100 chat on their hosted server as well as standalone installation is also available.
Canned Responses You can create and recall pre-made answers for the popular question. You can also view reports of how many times a canned message is used.
Agent module options Comm100 agent module is available for Browser, Desktop & Mobile devices for all the plans.
Message Sneak-peek An agent can view what visitor is typing even though the visitor does not send it over.
Offline messages You can configure an email account to take offline messages when agents are not online.
Statistics and Reporting All the Plan includes email reports, response time, chat duration, satisfaction rating, real-time monitor on chat volume, visitor experience, agent performance and department performance
Visitor details Agent can view details like Visitor name, email address, location, currently viewed pages.
Visitor tracking You can track unlimited visitors with there geolocation, how visitor found you, and much more.
Visitor details & tracking You can view the name, email address, location, currently viewed pages and more. Plus, you can Monitor up to 100 visitors on your live chat at any given time.

Big Attractions With Comm100

BIG ATTRACTIONS

Chat customization Chat integration features Live Chat Features Additional features
Remove Comm100 branding logo with Business/ enterprise plans comm100 can be integrated via 3rd party Intelligent chat distribution Video live chat (Business & Enterprise plans)
Popup or embedded live chat window API – Offers extended APIs for developers. Chat tagging Audio live chat (Business & Enterprise plans)
Chat window CSS customization WordPress Plugin Chat transfers between agents Screen Sharing (addon with additional cost)
Custom logo in chat window Drupal Plugin Live chat 256- bit SSL Security. Co-Browsing (addon with additional cost)
Chat window translation Magento Plugin Chat archieves Auto Chat Translation
Themes selection File sharing with site visitors in live chat Agent rating facility Email transcripts
Chat buttons and white label Social Media Integration Ticketing System (within the multichannel plan)

Note: All these features under the Chat customization section are available at $49 per seat and higher plan.

Pricing

PRICING

LIVE CHAT (TEAM)  OMNICHANNEL (BUSINESS) AI (ENTERPRISE) 
$29 $49 Request quote
Unlimited chats Multi-language chat & auto-translation Dynamic chat campaigns
Configurable chat button & window Audio-video chat Advanced routing rules
Web, desktop, & mobile app for agents Routing by department Visitor segmentation
Real-time visitor & agent monitoring Advanced auto chat invitation PCI compliant form
Upload files and screenshots IP Restriction Credit card masking
Basic reporting Access to pre-built Integrations Visitor SSO
MaximumOn™ (cloud only) Post-chat survey and rating Access to Comm100 API
24/7 live support Custom variables Personalized onboarding & training
Advanced UI customizations Extended analytics
Extended reporting Agent console extension
Shift management for live chat agents
agent single sign-on (SSO)
On-premise deployment (optional)
Special compliance requirements

NOTE: Special compliance requirements include HIPAA Business Associate Agreement (BAA), Security assessment, System penetration test. Prices* might change with time.

  • They provide 3 tier plan with the main difference centered around premium features.
  • The team plan offers the most basic features at the cost of $29/month/agent. Discounts are available with annual signups and volume.
  • Business plan includes everything in the Team plan plus additional features like a translator, customizable post-chat survey, creating groups of agents, analytics, and integration with many CRM’s at the cost of $49/month/agent. Discounts available with annual signups and volume.
  • Enterprise plan includes all the features of the Team plan and Business plan with many additional features—contact support for the pricing.
  • All prices mentioned above are per agent. You can create unlimited agents. However, if you’ve 10 agents license, only 10 agents can remain active at a time.
  • They provide free service for 15 days with Business plan features.
  • Admin Features for the $49 per seat plan includes unlimited department and groups, Auto chat routing by department, Pre-Chat & Post-Chat Survey, Visitor monitoring, Multibrand support, Chat reports.

Our Verdict

Comm100 can be easily integrated with many 3rd party addons SalesForce, ZenDesk, Avaya, and many more, and that’s sweet.

Regarding chat history, you’ve got 24 months with a Team plan. Further, you enjoy 30 months with a Business plan and 36 months with a premium plan. Now, that’s impressive!

You can also export chat. If no agents are online, then you can take an offline message which will be sent to a pre-configured email account. Yes, a chat can be transferred to another agent or department.

Hide chat widget when you are not online or take a message. Ecommerce tracking is available with their Enterprise plan. Didn’t all that attract you?

Comm100 Live Chat »Ask Comm100 a Question »

4. LiveChatInc – Best Live Chat Software For Enterprise

Editor’s Ranking  (9.3 Out Of 10)

LiveChatInc is among the best live chat software we’ve seen. It includes the agent’s monitoring, foreign language support, and excellent customization tools. You can do your own surveys to gather statistics from your consumer’s viewpoint, and that’s highly beneficial.

You can transfer your chat to other agents to tackle any task perfectly. Intelligent chat distribution & Manual chat distribution are available.

$59 per seat plan includes – Basic features plus staff predictions, agent activity, first response time & average response time.

Ultimate Features

Feature How that Feature Assists You
Multiple Website Support Place your live chat on multiple websites.
Hosted chat/standalone installation Hosted chat software. LiveChatInc is fully hosted on their servers; so, no need to manage anything additional.
Agent module options Live chat agent module is available for Browser,Desktop & Mobile devices.
Canned Responses You can store & recall a pre-made answer to a popular question.
Message Sneak-peek Everything that a visitor is typing in the chat window is visible even if they don’t send it over.
Engagement features All plan includes automated greeting messages, proactive chats, mobile chat window and eye-catcher for visitors.
Chat history Offers 60 days chat archival with the basic plan.
Ticketing System Included with all the plans. Features included are – Ticket management, tickets from chats, tickets from email, after-hours ticket form.
Offline messages Message left when you were offline will be automatically saved as a ticket.

Big Attractions With LiveChatInc

BIG ATTRACTIONS

Chat customization Chat integration features Live Chat Features Additional features
Chat window translation WordPress Plugin Visitor banning Integrate using Zapier
Popup or embedded live chat window LiveChatInc can be integrated with 100+ 3rd party addons 256-bit SSL secured connection Screen Sharing (Available through Addons)
Themes selection Magento Plugin Credit Card Masking Ecommerce tracking
Chat window CSS customization API – Offers extended APIs Chat tagging (with $30 per seat & higher plans) Co-Browsing (Available through Addons)
Custom logo in chat window File sharing with website visitors (with $30 7 higher plans) IP based access restrictions (with $59 per seat or more plan) Visitor Screen Recording (Available through Addons)
Chat buttons and white label Pre-Chat & Post-Chat Survey Work scheduler ( with $59/seat &
higher plans)

Note: All Chat Customization features are available with $36 per seat and higher plan.

Pricing

PRICING

STARTER TEAM BUSINESS ENTERPRISE
$16 $33 $50 Contact for the price
Includes All Features of Starter Plus… Includes All Features of Team Plus… Includes All Features of Business Plus…
60-day chat history Unlimited chat history Data security Dedicated acc. manager
Basic widget customization Full widget customization Advanced reporting Product training
Ticketing system Basic reporting Staffing prediction Software engineer support​
Data security Agent groups Work scheduler Security assistance
Multiple brandings HIPAA Compliance
Single Sign-On (SSO)

LiveChatInc’s plans, pricing & features are as following:

  • Starter plan – $16 per seat/month – All the basic features with minimal setup for individuals and startups.
  • Team Plan – $33 per seat/month – Regular plan features + Full customization and flexibility to run on multiple websites
  • Enterprise Plan – $59 per seat/month – Team plan features + Enterprise-grade analytics and security for high-volume teams
  • Enterprise Plus Plan – $149 per seat/month – Enterprise plan features + For businesses requiring individual approach

The annual plans are $16 (starter/small business), $33 (unlimited chats, advanced customization, reporting), $39 (agent groups, multiple brands), $59 (scheduling), and customized pricing

(increased support and security).

  • All prices mentioned above are per agent. You can create unlimited agents, but if you’ve 5 agents license, only 5 agents can remain active at a time.
  • The differences are centered around the amount of history, grouping, branding, and schedule you require.
  • You can also sign up for a 30 days free trial.

Prices* might change with time.

Our Verdict

Concerning admin features, $29 per seat plan includes – Ongoing chat supervision, assigning user roles (administrative or agent), while the $39 per seat and the higher Plan includes – Basic features group organization (sales, billing, etc…), inactivity timeout configuration.

Further, $39 per seat plan includes – Daily Summary, Live Chat Dashboard, access reporting via API, basic chat statistics, ticket statistics, tag-based reports, interactive reports, and group statistics. Social media login is available.

Isn’t this price scheme attractive? Wait, there’s more!

You can connect LiveChat to a number of different services using Zapier. You can transfer your chat to other agents, Email transcripts are available, and the Agent rating facility is also amazing.

So, overall, LiveChatInc is a tremendous package. 

Visit LiveChatInc.com »Ask LiveChat a Question »

5. Chatra – Live Chat & Messenger Tool To Grow Your Business

Editor’s Ranking  (8.9 Out Of 10)

Chatra is an easy-to-use, modern, and affordable live chat software. It helps you assist the website visitors right away and build long-term relationships.

With Chatra, you can effectively fight the cart abandonment and avoid costly delays. Their apps for Android and iOS allow you to help the visitors even when you are out of the office. Chatra integrates with the majority of the CMS platforms.

You can Chat with Facebook visitors who message your page directly from Chatra. Also, you can ban and unban disruptive visitors after they send you a message. Chatra allows you to set times when you want and don’t want to be available to chat.

Here, Message Sneak-peek (Typing insights) is there, which means you can view what the visitor is typing even before they send the message. Chatra is integrated with Slack, HelpScout, Front, Median Screenshare, Zapier, Omnidesk, and a bunch of platforms.

Ultimate Features

Feature How that Feature Assists You
Targeted (proactive) chats Initiate conversations automatically based on conditions like what page the visitor is browsing or what page they came from, how much time they spent on the current page or on your website, etc.
Free Live Chat Plan Free plan allows 1 agent online at a time and has all basic features for communication, including typos correction, mobile apps, Google Analytics integration.
Work scheduler You can set up your working schedule. Chatra will notify you when your workday begins and ends and change your status automatically. Available on the paid only.
Hosted chat/standalone installation Chatra is hosted on their own servers; so you don’t have to manage anything additionally.
Agent module options Chatra agent dashboard is available for Browser, Desktop & Mobile devices.
Canned responses You can save replies to frequently asked questions and use them in future conversations.
Pre-Chat form You can collect the visitor’s contact information (name, email and/or a phone number) via the pre-chat form.
Visitor details You will see the name, email address and phone number. On the paid plan Chatra displays location, currently viewed pages, referrer URL, browser and OS.
Visitor tracking It’s available on the paid plan. You can view the list of visitors who are currently online on your website and start the conversation manually.
Statistics and Reporting With premium version, you can monitor basic chat statistics. It shows how many conversations with how many visitors you had, the average response time and chat ratings.
Ecommerce tracking You can track events in Google Analytics. It sends the events automatically, no need for additional adjustments.
Engagement features The paid plan includes triggers and visitors online list that prevent
visitors from leaving your website and minimize the chance of the cart abandonment.

Big Attractions With Chatra

BIG ATTRACTIONS

Chat customization Chat integration features Live Chat Features Additional features
Chat button customization File sharing with website visitors 256-bit SSL secured connection Email transcripts
Shopping Cart Saver (via automatic triggers) Facebook Integration Visitor banning Agent rating facility
Targeted Chat (free trial & paid plan) API for power users & developers Ongoing chat supervision (admin or agent) Screen Sharing (via Median Screenshare app)
Multiple Website Support assigning user roles (admin or agent) Chat history
Shopify Plugin Chat transfers between agents Full API support

Pricing

FREE PLAN

1 Agent accounts Offline messaging Read receipts Chat notes
Concurrent chats Complete conversation history Notifications Widget customization
Multilingual chat widget E-mail chat transcripts Agent names, titles & photos SSL-encryption
Use on multiple websites Typing indicators Basic visitor info Google Analytics integration
Browser dashboard Windows & Mac desktop apps iOS & Android mobile apps Developer API

In the paid plan, you enjoy all the features from the free plan, and some tremendous additional features mentioned below:

This is box title

As many agents accounts as paid for ($15/month/agent)  Targeted chats triggers) Max. visitors in real-time visitor list ( paid agent seats × 10) Typing insights
Email helpdesk Team Chats Detailed visitor info File transfer
Facebook Messages Group chats Operating hours Saved replies
Intelligent chat bot Real-time visitor list Visitor banning Invisible mode
Intelligent form bot Chat & data Reports Chat Ratings Email integration
Help Scout integration Zapier integration Front integration Slack integration
Outgoing Webhooks Screensharing via Median amoCRM integration Facebook integration

  • Free Plan – Free-forever plan allows 1 agent to be online at a time and includes all basic features for communication.
  • Premium Plan – starts at $15/month/agent and includes all meaningful features that help to increase the conversion rate and makes visitors feel more connected. Automatic discounts are available on the semi-annual & annual plans.

Prices* might change with time.

Our Verdict

You can invite your colleague to the chat and either leave it or stay and chat with the visitor together. Features like Manual chat distribution, Real-time visitor list, and Intelligent form bot (Asks your customers to provide their names, emails, phone numbers, and customs info) prove to be highly beneficial.

Chatra stores all the important visitor info and chats history forever, both for you and your visitors. Agents’ photos in the chat allow visitors to feel more connected that increases the conversion rate.

It works on several websites with one account. Allows to track the online visitors and send them messages proactively. Moreover, you can see what visitors are typing before they send the message. When you are offline, Chatra goes into the messenger mode that can get you new leads 24/7.

Further, the Offline messaging feature is sweet. It’s called a messenger mode in Chatra. Visitors can leave messages and contact information, and you can reply to them from the Chatra dashboard (and your message will be sent to the visitor’s email address) or by email.

Also, automatic triggers work in offline mode, so you can proactively engage visitors and get more messages even when you are not available. 

So, Chatra is undoubtedly a good hit! It highly assists! 

Visit Chatra.io »Ask Chatra a Question »

6. Zendesk – Simple & Customizable Live Chat For SME

Editor’s Ranking  (8.5 Out Of 10)

Owned by Zendesk, Zendesk Chat is an inexpensive option for those who aren’t looking for a huge number of features. Customizable via templates, obviously integrates with Zendesk, as well as Salesforce, Magento, and WordPress.

It’s extremely quick and easy to set up and inexpensive, too. Operator experience is pretty good; the customer experience is a bit cumbersome unless you tweak some of their default requirements.

For Statistics & Reporting, you’ve got 2 plans: 

  • $29 per seat plan includes – Chat and agent report by the organization, weekly and monthly email reports, response time, chat duration, satisfaction rating, business goals.
  • $59 per seat plan includes – All the features of the above plan plus real-time monitor on chat volume, visitor experience, and agent performance to identify potential problems and quickly remedy the situation.

Ultimate Features

Feature How that Feature Assists You
Credit Card Masking The customer can hide confidential elements of their web page while sharing their screen.
Offers a Free Live Chat Plan The Lite plan is completely free and offers 1 agent, 1 concurrent chat, live chat rating, 14 days of chat archival and other popular features.
Hosted chat/standalone installation You get Hosted chat software. ZenDesk is fully hosted on their servers; so, no need to manage anything additional.
Ecommerce tracking You can setup goal and track your ecommerce activity.

File sending

Share any file conveniently, with your customer including a screenshot, an animated GIF, a product guide, —and solve issues faster.

Visitor list

You can monitor your website visitors as well as the pages your customers are browsing.

Big Attractions With ZenDesk

BIG ATTRACTIONS

Chat customization Chat integration features Live Chat Features Additional features
Chat window translation ZenDesk integration via 3rd party addons Chat tagging (with all the plans) Work scheduler (with $29/seat & higher plans.)
Popup or embedded live chat window WordPress Plugin Intelligent chat distribution Co-Browsing (Available through Addons)
Themes selection Magento Plugin File sending to the client Ticketing System (Available as an add-on module)
Chat window CSS customization Extended APIs

Chat rating

Login with Social Media
Custom logo in chat window LiveChat app AI-powered bots integration

Note: All chat customization features are available with $14 per seat and higher plan.

Pricing

PRICING

ESSENTIAL TEAM PROFESSIONAL ENTERPRISE
$5/Month/Agent $19/Month/Agent $49/Month/Agent $99/Month/Agent

Essential, plus…

Team, plus…

Professional, plus…

Email & social media Custom business rules Multilingual content Multiple ticket forms
Web Widget & Mobile SDK Performance Dashboards CSAT surveys Skills-based routing
Pre-defined business rules Public apps and integrations Dashboards and reporting, powered by Zendesk Explore Contextual workspaces
Essentials card Satisfaction Prediction
Interaction history Multibrand support
Custom Objects, powered by Sunshine
    • 3 tiers of plans – each with monthly cost and discount for annual billing.
    • The paid plans varies from $14/Month/Agent (Team plan), $29 USD/Month/Agent (Professional plan), $59/Month/Agent (Enterprise plan).
    • All prices mentioned above are per agent. You can not create unlimited agents as it depends on the number of licenses purchased.
    • The differences are centered around the amount of history, management, reports.
    • Free Live Chat Plan? – The Lite plan is completely free and offers 1 agent, 1 concurrent chat, live chat rating, 14 days of chat archival, and other popular features.

    Prices* might change with time.

    Our Verdict

    There’s much to enjoy here!

    You can hide the chat widget when you are not online or take a message and also Remove the Zendesk branding with their Enterprise plan. IP based access restrictions are included with $59 per seat plan.

    Following are the Administrative features with a price:

    • $14 per seat plan includes – assigning user roles (administrative or agent), can create up to 2 departments, supervise chat with an internal chat window.
    • $29 per seat plan includes – Basic features plus unlimited department and groups, Operating hours, Auto chat routing.
    • $59 per seat and the higher plan includes – All the features of the above plan plus skill-based routing, agent roles in providing them access.

    So, you’re getting enough! Zendesk is a beneficial one, though.

    Visit ZenDesk.com Live Chat »Ask Zendesk a Question »

    7. SmartSupp – Free Live Chat Software For Website

    Editor’s Ranking  (8.2 out Of 10)

    Based in the Czech Republic, SmartSupp is a good choice for businesses in Europe. It permits you to record, track mouse movements, and clicks. Automated, conditional messaging allows you to tailor-make scripts. Chat transfers between agents are very smooth here.

    Clean, uncluttered, and intuitive; this chat window is very easy to navigate. It works with WordPress, Shopify, Magento, and others. All plan includes automated greeting messages, proactive chats, mobile chat window, email notification, sound, and visual notification.

    Administrative features are as follows.
    • $8 per seat plan includes – assigning user roles (administrative or agent), create departments and groups, operating hours, automatic message as per page view.
    • $19 per seat plan includes – Standard features plus chat activity, and performance of every agent (1st response time, number of missed chats, average rating, High load distribution.

    Statistics and Reporting are as follows.

    • $8 per seat plan includes – Google analytics report, chat history, agent rating.
    • $19 per seat plan includes – All the features of the above plan plus See detailed statistics of chat activity and performance of every agent (1st response time, number of missed chats, average rating, and much more).

    Ultimate Features

    Feature How that Feature Assists You
    Offers a Free Live Chat Plan The Free plan is completely free and offers Unlimited agent, unlimited concurrent chat, Custom chat box design, 14 days of chat archival and 1000 visitor recording per month.
    Multiple Website Support Place your Smartsupp Live chat on multiple websites.
    Hosted chat or standalone installation Hosted chat software. Smartsupp is fully hosted on their servers; so you do not have to manage anything additional.
    Agent module options Smartsupp agent module is available for Browser, Desktop & Mobile devices.
    Canned Responses You can store & recall a pre-made answer to a popular question.
    Offline messages Message left when you were offline will be automatically sent to configured email id.
    Chat history
    Offers 14 days chat archival with the Free plan and unlimited chat archival with all the paid plans.

    Big Attractions With SmartSupp

    BIG ATTRACTIONS

    Chat customization Chat integration features Live Chat Features Additional features
    Chat window translation Pre-Chat & Post-Chat Message Sneak-peek Agent rating facility
    Popup or embedded live chat window File sharing with website visitors Chat tagging (Available with Pro plan) Visitor details (Name, email, location, etc.)
    Chat window css customization Smartsupp can be integrated via 3rd party addons IP based access restrictions Work scheduler (Available with Standard and higher plans.)
    Chat buttons and white label extended APIs 256-bit SSL secured connection Email transcripts
    Custom logo in chat window Shopify, Shoper, and Open2B Plugins Visitor banning

    All Chat customization features are available with $8 per seat and higher plan.

    Pricing

    PRICING

    FREE  STANDARD PRO
    $0 Forever for 3 Agents $10 Monthly For 3 Agents $19 Monthly Per Agent
    Inlcudes all features of Free plus…. Inlcudes all features of Standard plus….
    14-day chat history 1 year chat history Detailed statistics
    Basic chat box customization Full chat box customization Groups of agents
    Mobile apps for iOS and Android
    Automatic messages Team shortcuts
    E-commerce platform integrations Statistics Shot of Slivovica
    Detailed visitor info
    Priority chat support
    Smartlook video recordings
    • They have a 3 tier plan, and the basic plan is free.
    • The basic plan is for a lifetime with unlimited agents and unlimited chats with the most basic features.
    • The standard plan includes additional features like unlimited chat history, video recording feature, and automatic message.
    • Google Analytics is also available at just $10/month/agent and unlimited chats. Discounts are available with annual signups.
    • Pro Plan includes all the features of Basic and Standard plan; in addition, it also includes features like creating groups of agents, statistics, high load dashboard at just $23.75/month/agent, and
    • unlimited chats. Discounts are available with annual signups.

    Prices* might change with time.

    Our Verdict

    Themes selection is available and with a Hide chat widget when you are not online or take a message. Manual chat distribution is possible here.

    Visitor Screen Recording is available with all paid plans, but Video lives chat, Audio live chat, Screen Sharing, Ecommerce tracking, and Co-Browsing aren’t available.

    Visit Smartsupp »Ask SmartSupp a Question »

    8. PureChat – 100% Free Live Chat Software For Business

    Editor’s Ranking  (8.0 Out Of 10)

    PureChat is a free live chat software with unlimited agents and chats with all the basic features. The PureChat app is available for iOS (Apple) & Android.

    Custom colors and agent photos bring the personal feel to the experience. It also captures and stores all of your visitor information with unlimited contacts. It integrates seamlessly with social media other e-com services.

    With a simple, intuitive interface, you and your customer will find PureChat a breeze to use. The box is unobtrusive and scalable. PureChat agent module is available for Browser, & Mobile devices.

    Assigning user roles (administrative, power users, or agent), creating departments, showing online and offline status, creating & managing triggers, all come under admin features here.

    Ultimate Features

    Feature How that Feature Assists You
    Multiple Website Support You can use on 3 website with free plan and upgrade to a paid plan for unlimited websites.
    Canned Responses You can create canned response shortcuts for pre-made answer to common question.
    Offers a Free Live Chat Plan PureChat free plan is completely free and offers Unlimited agents, unlimited concurrent chats, unlimited chat history transcripts, canned responses, chat notifications, mobile application, agent roles and much more.
    Message Sneak-peek Everything that a visitor is typing in the chat window is visible even if they don’t send it over.
    Visitor details & Tracking You can know the visitor’s Name, email address, location, currently viewed pages and more. Also, you can monitor up to 25 visitors on your website with PureChat at any given time but the embedded feature is only available with paid plan.
    Hosted chat/standalone installation PureChat is a Hosted chat software, so you do not have to worry about installation.
    Statistics and Reporting You can check chat volume, average chat duration, first response time, user satisfaction, missed chat and offline messages. When agents are not available, it will take the information and forward to a pre-configured email account.
    Offline messages Message left when agents are offline will be automatically sent to a pre-configured email.
    File sharing with website visitors
    Agents and visitors can share files with each other which helps to resolve the issue.

    Big Attractions With PureChat

    BIG ATTRACTIONS

    Chat customization Chat integration features Live Chat Features Additional features
    Chat window translation Pre-Chat & Post-Chat Survey 256-bit SSL secured connection Work scheduler
    Themes selection Java Script Api Visitor banning chat history
    Popup or embedded live chat window PureChat can be integrated via 3rd party addon Message Sneak-peek Manual chat distribution
    Upgrade to paid plan to remove branding WordPress Plugin Chat transfers between agents Email transcripts
    Chat buttons and white label Offers extended APIs Chat tagging Agent rating facility
    Chat window CSS customization

    Pricing

    PRICING

    Features Growth PRO
    Price (paid annually) $39/mo $79/mo
    Additional Users/Operators (paid annually) $13/mo $8/mo
    Max Websites
    1
    Unlimited
    Users/Operators Included
    4
    10
    SMS Notifcations
    100
    1,000
    Remove Pure Chat Branding No Yes

    • They have Two tiers of plans and are differentiated by features.
    • Free Plan – You get a whole lot of features for that!
    • If you want to remove branding, get SMS notifications, visitor tracking, and many other features, then you will need to upgrade to Pro plan, which costs $79 USD/Month.

    Prices* might change with time.

    Our Verdict

    However, you don’t get Ticketing System or Ecommerce tracking here. The same goes on with Login with Social Media, Credit Card Masking, and IP based access restrictions. Besides that, Magento Plugin and Opencart Plugin can’t be integrated.

    On the positive side, you have PureChat software, which includes proactive chats, mobile chat windows, automated greeting messages, and trigger-based actions for visitors. Isn’t that cool? Besides that, you get the Custom logo in the chat window.

    However, regarding Premium features, the following are absent.

    • Video live chat
    • Audio live chat
    • Screen Sharing
    • Auto Chat Translation
    • Co-Browsing
    • Visitor Screen Recording

    So, overall, if you’re glad about the offerings of PureChat, you can willingly pay, but LiveAgent (#1 choice by our experts), and Acquire.Io bring move advantages and features over PureChat.

    So, it’s your call!

    Visit PureChat »Ask PureChat a Question »

    9. ClickDesk – Live Support Software

    Editor’s Ranking  (8.0 Out Of 10)

    ClickDesk is really an all-in-one solution for live chat, video conference, and helpdesk. As per expectations, this one requires more of a commitment and might be more than what a small business really needs.

    On the other hand, if you’re looking for some of those “other” features, this is a good way to get them all.

    Ultimate Features

    Feature How that Feature Assists You
    Hosted chat /standalone installation ClickDesk is a Hosted chat software and no installation is required.
    Offers a Free Live Chat Plan ClickDesk free plan is completely free with 10 agents, 30 chats and 25 tickets per month. It includes basic customization, and audio calling feature.
    Statistics & Reporting You can check chat volume, average chat duration, first response time, user satisfaction, missed chat and offline messages. When agents are not available, it will take the information and forward to a preconfigured email account.
    Live chat security features Login with Social Media – Facebook and Twitter.
    Administrative features Assigning user roles (administrative, power users or agent), creating departments, showing online and offline status, creating and managing triggers.
    Addons / Integrations
    ClickDesk can be easily integrated with many 3rd party addons like Infusionsoft, Hootsuite, Chargify, Agile CRM etc.

    Big Attractions With ClickDesk

    BIG ATTRACTIONS

    Chat customization Chat integration features Live Chat Features Additional features
    Chat window translation Offers extended APIs Audio live chat Work scheduler
    Popup or embedded live chat window Java Script Video live chat (with Pro & Enterprise plans) Ticketing System
    Themes selection WordPress Plugin Audio live chat High-level analytics
    Chat window CSS customization Unbounce Plugin Auto Chat Translation ( with Pro & Enterprise plans) Mobile app for online support
    Custom logo in chat window CS Cart Plugin Chat tagging (with paid plans)
    Upgrade to Enterprise paid plan to remove branding Social media integration

    Pricing

    PRICING

    FREE LITE PRO ENTERPRISE
    Free for 10 users $14.99/Month $24.99/Month $39.99/Month
    30 chats Unlimited Chats Chat Conferencing Queuing
    Handle 25 tickets Widget Customization CRM Integration and API White Label
    Audio calling Chat Transfer & Groups Video Chat Unlimited Domains
    Localization of chat widget 99.5% Uptime & SSL Security Post Chat Survey Widget Custom CSS
    Customize basic settings Reports and History Analytics
    99.95 % Uptime & SSL Security Dedicated Account Manager

    • Free Plan is free for lifetime with 10 agents, 30 chats/month, and 25 tickets. Even with Free Plan, you can customize basic settings and get the Audio Live Chat feature.
    • The Lite plan starts at $14.99/Month/agent.
    • The Pro plan is $24.99/Month/agent (includes Video Chat, surveys, the developer API, and analytics features).
    • The Enterprise plan costs $39.99/month/agent, and you get all the features with unlimited access.
    • ClickDesk also provides Team Plans as a combo up to 15 agents.
    • Discounts are available for long-term contracts.

    Prices* might change with time.

    Our Verdict

    Chat buttons and white label is available with the Enterprise plan. However, you don’t enjoy Screen Sharing, Co-Browsing, and Visitor Screen Recording. Besides that, neither Intelligent chat distribution nor Ecommerce tracking is available here.

    So, in its limitations, ClickDesk is cool, but if you want everything up to a point, better go with LiveAgent (#1 choice by our experts), and Acquire.Io.

    Visit ClickDesk »Ask ClickDesk a Question »

    10. Tawk.To – 100% Free Live Chat Application For Website

    Editor’s Ranking  (8.0 Out Of 10)

    Tawk.to Free system that lets you chat and monitor the sessions. Fast, reliable, and easy to use with unlimited agents. With 1880+ emoji and 27 language support, it’ among the best free live chat software available in the market.

    Ultimate Features

    Feature How that Feature Assists You
    Statistics and Reporting You can check chat volume, average chat duration, first response time, user satisfaction, missed chat and offline messages, tickets and their response time. You can also forward the copy of a ticket to a preconfigured email account.
    Login with Social Media It is in the pipeline and will be added soon. There is no ETA on it.
    Administrative features assigning user roles (administrative or agent), creating departments, showing online and offline status, creating and managing triggers.
    Offers a Free Live Chat Plan Yes, Tawk.to chat software is completely free with unlimited agents and unlimited chat option.
    Hosted chat/ standalone installation Tawk is a Hosted chat software, so you do not have to worry about installation.
    Ticketing System Visitors can create a ticket to describe their issue, which can further be solved by the right support person.

    Big Attractions With Tawk.to

    BIG ATTRACTIONS

    Chat customization Chat integration features Live Chat Features Additional features
    Chat window translation Magento & Opencart Plugin Credit Card Masking Work scheduler
    Popup or embedded live chat window Tawk can be easily integrated with 25+ 3rd party addons IP based access restrictions Auto Chat Translation (In beta phase)
    Themes selection Offers extended APIs

     

    Chat tagging Video live chat (available with $29/month addon)
    Chat window CSS customization  Java Scriptp API is available. Credit Card Masking (currently in beta-phase) Audio live chat (available with $29/month addon)
    Custom logo in chat window

     

    WordPress Plugin Proactive Chat Screen Sharing (available with $29/month addon)
    Chat buttons/white label  available with + $9/month. Screen Sharing Website Visitor Tracking

    Pricing

    • Free, and you get a whole lot for that!
    • If you want to remove branding & looking for White Label Chat software, you will need to pay $9 USD/Month.

    Prices* might change with time.

    Our Verdict

    Intelligent chat distribution & Ecommerce tracking are absent here. Co-Browsing and Visitor Screen Recording aren’t available either. Auto Chat Translation will be awesome, and currently in Beta testing, will be available soon.

    Overall, Tawk.to is a tremendous cheap solution!

    Visit Tawk »Ask Tawk a Question »

    0 Best Live Chat Software: EXPERTS’ TIPS

    Now, if acquiring a live chat software is still proving tough, please don’t panic! We’re 100% that our chat software related tips will highly help you. Most importantly, down there, 10 biggest live chat software purchase-related considerations are waiting for you!

    Keep those considerations in mind, and pulling the perfect live chat software out of the list will be pretty easy!

    So, shall we move on?

    What Are The Benefits Of Using A Live Chat Software?

    The benefits of live chat over any voice communication are huge. For your business, this is often a very low-cost solution for providing excellent customer service.

    You can have integrated brand messaging within the chat experience, so you are continually driving your business’s reputation forward while working directly with your consumer.

    From a consumer’s point of view, live chat gives them a feeling of “instant gratification.” Just a button-click. No looking up numbers, dialing, or endless voicemail prompts.

    No worry about language barriers, either. You get easy-to-obtain transcripts of the conversation to provide backup for both sides of the exchange. 

    Things To Remember While Choosing Live Chat Software

    Make sure you can track and report all chat experiences. Analytics that tell you who’s using your system: why, when, and where. Who are your repeat customers? How long does each session last? Use the data to maximize the benefits to your bottom line.

    Pick and choose who can chat, when they can chat, and what happens when you’re not available. Proactively invite customers to chat, make them feel wanted.

    Understand what features you’re paying for, how much you’re paying, and ensure your system is right-sized for today and scalable for tomorrow. Many plans offer free trials – don’t be afraid to experiment.

    Going in detail would be beneficial!

     Best Live Chat Software Consideration #1: Is it fulfilling goals?

    By goals, we mean our client’s goal, as well as our company/business’ goals! We’ve got to fulfill both, right?

    One report form 2011 says: Customer satisfaction report with the online chat software was just !%. That means only 1% of clients felt that they really got their issue’s rid via live chat. That statistic is bewildering, but we’ve moved much further!

    Now, 63% of visitors prefer returning to a website that provides dependable live chat support!

    So, the key to retain your visitors is, get the best live chat software with 24/7 assistance. Your clients will certainly not muddle their ways through problems alone, no matter its midnight!

    Any visitor’s first three wishes are – personal interaction, real-time support, and, most importantly, immediate response.

    Live conversation provides you a platform, allowing you to share any relevant documents, files, etc. within the chat. It’s superb for those clients, preferring self-service.

    So, while choosing the best online chat software, highly consider whether it perfectly fulfills your and your clients’ goals or not!

    Best Live Chat Software Consideration #2: Is it a real-time solution?

    Why live chat software has taken over the traditional email and phone services? They were slow, and when a client is in any trouble, he looks for instant support. Otherwise, it brings frustration.

    Phone services were cumbersome, as hardly one wants to face an issue like – background noises, network disturbances, different accents, etc. Further, No one prefers waiting for a 24-hour span for a reply on Email!

    Undoubtedly, live chat support is a thousand times more convenient. Now, live chat itself isn’t a “whole solution!”

    You need some live chat features, including 256-bit SSL, secured connection, Video lives chat, chat tagging, chat transfer, etc. for perfectly assisting your client.

    Best Live Chat Software Consideration #3: Is it providing proper analytics?

    For any business, tracking is super important. If you’ve got proper analytics with your live chat software, then you can detect the deficiencies well, and work for betterment in any specific department.

    Returning customers want you to have records of their previous chat so that they don’t have to hassle regarding explaining the same issue again if the support person has changed.

    These records are pretty helpful for activating probabilistic indicators in terms of location tracker, behavior analysis, and background analyzer, for a complete understanding of clients’ needs.

    So, you certainly need those chat histories for managing sales plannings on the basis of analytics.

    Best Live Chat Software Consideration #4: Is it proactive?

    We’ll explain in short why you live chat software needs to be proactive.

    In our first example, the first live chat is reacting, just waiting for the client to click on it. The support person sits behind to reply to queries.

    In the second example, the live chat is offering an open proposal to everyone, with a chat agent’s automated message. Isn’t our second example much engaging? In this case, the help is reaching the confused users, and that certainly will be appreciated.

    As per analytical rules, A proactive chat window pops up on your web page almost 90-120 seconds after the client hits your page. The software track the visitor’s behavior in the background.

    The best online chat software will integrate channels including CRM, and specific tools, including custom variables, visitor monitoring, and behavioral indicators, which gathers customer data – for further automating chat window messages.

    It doesn’t just save the agents’ time but also maximizes opportunities.

    Best Live Chat Software Consideration #5: 24/7 Customer service

    Your live chat system should provide support 24/7 throughout the year, as you don’t know when an issue arises with your chat software. If such an issue stands for long, you might lose your clients, and even angry them!

    Furthermore, Your live chat service provider needs to mark availability through e-mails, over the phone, live chat, or any other way you need, and whenever you need it.

    Best Live Chat Software Consideration #6: Is it ensuring a complete solution?

    Undoubtedly, live chat satisfies clients, but with the time, there’s even a better solution! You’ve got live assistance now!

    Chat Services that come with desktop software features permit agents to engage clients in text chat, and they don’t have to open the website on every single occasion.

    Live voice calls don’t incur extra costs either side, and these enhance chat sessions regardless of the platform. It performs directly from any device, without any needs of extra software installation.

    If you combine this with screen sharing, it will add further value! Some clients fail to purchase, just because they aren’t that technically smart! With screen sharing, agents can conveniently demonstrate the process and provide proper support simultaneously.

    Source – https://acquire.io/blog/considerations-finding-ideal-live-chat-software/

    Best Live Chat Software Consideration #7: Does it permit integration with additional third-party software?

    Merging with multiple other web services, and channels definitely improve the overall quality and elevate the convenience level.

    Modern live assistance merges with numerous third-party apps, like e-commerce, email marketing, social media, CRM and CMS tools, etc. other useful sales tools. You can directly place chat buttons into personalized emails that you send to your customers, permitting them to begin chat sessions out of the content. Now, that’s similar to adding social media buttons.

    For instance, HubSpot’s integration with online chat services permits agents to send client info directly to Salesforce, adding fresh leads without actually leaving the chat application.

    Such third-party software/apps integrations highly empower your chat, and interaction with clients becomes more efficient.

    Best Live Chat Software Consideration #8: Security 

    The evolution of the internet has undesirably brought some huge concerns, and online security is one of them. Online security certainly can’t be overseen in the modern-day, and the same word implies everywhere, including the live chat software.

    You can avoid such dangers by acquiring the best live chat software. Before purchasing, go in detail of that software regarding what all safety features are in on the offer. Discuss with the vendor, list down the safety features, and then make a comparison.

    However, we’ve covered all of that in this Best online chat software guide.

    Best Live Chat Software Consideration #9: Pricing

    Pricing is a humongous consideration because no matter you’ve chosen the best live chat software for your business, if it’s exceeding your budget, it’s certainly going to bother you!

    We’ve also not included any of the live chat software with impractical pricing, no matter how feature-rich they were.

    A bit of research can solve the issue! You come across several chat service providers providing competitive pricing plans. It’s not the case that you’ll get better features if you pay more! Certain software brings you tremendous features at low rates.

    Software like LiveAgent, Acquire.Io, and Comm100 come on that list!

    Before acquiring any software, consider various relevant factors, such as complete report and analytics (getting it or not), number of chats per month, discounts, integrations & flexibility, etc.

    Then you can evaluate whether you’re getting enough payback of your money or not. Your vendor’s pricing plan properly, and most importantly, avoid any confusion! Also, properly inquire about unexpected additional costs in the upcoming time. All that can be too lengthy! 

    So, better trust our experts. Concerning the value for money, our experts recommend LiveAgent!

    Best Live Chat Software Consideration #10: Is it available/compatible with mobile devices?

    You can compare our top 10 best live online chat software here, and figure out who all aren’t marking availability/compatibility with the mobile devices! you’ll hardly find a single!

    Why so?

    Every single live chat software in the market is highly focusing on smartphone compatibility, as it’s a “must” in today’s era! If your live chat software is marking its availability right from the word “Go,” you’ll get the high attraction of clients, increase their convenience, and even expand your client base!

    Best Live Chat Software With Screen Sharing Feature

    Screen sharing is an advanced feature that allows you to see and access the entire screen (not limited to the browser) of the other party. You can easily control, make changes, and use the other screen as their wisdom.

    Read our blog post about the most popular live Chat with screen sharing sharing.–>

    Our Methodology

    Administrator tools allow your developers to customize the experience to your business. Put your business’s reputation and mission statement right up front, where it can be seen with every chat experience. Integrate with

    other software; perhaps some of you already use it. This enables a seamless experience for your operators.

    Help and support are always available – to make sure your questions are answered and that you achieve the full uptime your business deserves.

    Best of all, treat your customers to a one-on-one experience that will leave them wanting more.

    10 Best Live Chat Software Solutions: The Conclusion

    Live Chat brings a richness to your business that other forms of communication lack. Your customers will feel that they are important to you, as you provide instant service. Take advantage of customizations to show off your brand at the same time.

    And with a full menu of options, you can buy just the amount of service you need. So you can stick to your budget while providing excellent customer service. And that’s a win for everyone!

    So guys, winning your clients’ trust by perfectly assisting them, and further expanding your business is all in your hands!

    Here’s a quick recap!

    • LiveAgent – Best Live Chat Software
    • Acquire.Io – Best User-Friendly Chat App
    • Comm100 – Best Provider Of Video Live Chat Software
    • LiveChatInc – Best Live Chat Software For Enterprise
    • Chatra – Live Chat & Messenger Tool To Grow Your Business
    • Zendesk – Simple & Customizable Live Chat For SME
    • SmartSupp – Free Live Chat Software For Website
    • PureChat – 100% Free Live Chat Software For Business
    • ClickDesk – Live Support Software
    • Tawk.To – 100% Free Live Chat Application For Website

    Make a smart choice and ensure your business’ rapid growth! 

    Rahul Vaghasia
    (Visited 23,338 times, 1 visits today)

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