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FreeScout VPS: Open-Source Ticketing System
Run your own open-source helpdesk on a fast and secure dedicated VPS, built for unlimited agents at a flat monthly cost.
Unlimited Agents
No per-user charges
Flat Pricing
One predictable VPS cost
Dedicated VPS
Guaranteed Resources & Performance
Global Locations
15+ data centers worldwide
Starts at
Experience in Hosting Business
Ticket First Response Time
Websites Under Management
Chat First Response Time
Your Support System on Your Own VPS: No SaaS Costs
- FreeScout offers a clean, professional ticketing experience, including email piping, auto-replies, tagging, and knowledge base support, all without any high costs.
- We handle the installation and setup so that you can focus on tickets, not technical configuration.
Your Ready-to-Use Support System: Feature-Rich FreeScout VPS
Get a powerful, open-source ticketing system designed to help you manage customer support efficiently.
Zero Setup, Fully Operational
We install and set up FreeScout on a VPS for you, including a web server, a database, and SSL. Everything is ready to use from day one, so your team can start handling support tickets without delay or technical overhead.
Unlimited Agents, Forever Fixed Price
No per-agent costs. No seat-based pricing. Our VPS allows your team to grow without hitting paywalls or upgrade prompts. You stay in control of your budget while scaling your support team freely.
Full Branding & Custom Domain
Deliver a professional experience by customizing your helpdesk with your logo, colors, and domain name. Emails come from your brand, and customers stay on your branded support portal, not a third-party platform.
Dedicated VPS Resources
Your FreeScout instance runs on its own virtual server with guaranteed CPU, RAM, and SSD storage. Get consistently fast response times, even with high ticket volumes.
Global Server Locations
Deploy your FreeScout instance from any of our 15+ global data centers. Reduce latency and improve performance for your support teams and customers worldwide.
HTTPS & Server Hardening
We apply SSL certificates, firewall rules, DDoS, and brute-force protections during setup. You get a ticketing system that is encrypted and protected by default.
Automated Weekly Backups
We take secure weekly backups of your server, including files and databases. Restore any version with one click if something goes wrong.
Easy Custom Domain Mapping
Use your domain, like support.yoursite.com, for your FreeScout installation. Maintain complete brand identity and offer clients a professional interface.
No Vendor Lock-In
Your helpdesk will be entirely in your control. Take your data and configurations with you anytime, with no proprietary restrictions or migration traps.
Encrypted & Private
No third-party data tracking. All support operations run within your own server, ensuring complete privacy of customer communications and internal notes.
Time-Saving Deployment
Avoid hours of manual configuration and debugging. Your FreeScout will be delivered on VPS fully operational, saving your time and technical headaches.
Compliance-Friendly Infrastructure
Our hosting setup aligns with industry-standard security and privacy practices, ideal for businesses concerned with GDPR, HIPAA, or other compliance needs.
FreeScout vs Zendesk Support
- Zendesk is a powerful help desk platform, but it’s expensive per agent and offers little control over where your data is stored or how features are implemented. FreeScout, hosted on your own private VPS from AccuWeb Hosting, gives you complete ownership: no per-agent fees, no vendor lock-in, and no limits on users or tickets. You get full root access, custom branding, open-source flexibility, and predictable pricing, all while keeping your customer data fully under your control.
FreeScout vs Freshdesk
- Freshdesk is a well-known SaaS help desk, but it charges you based on users and features, limiting access unless you upgrade. FreeScout offers the same core ticketing functionality with none of the SaaS constraints. Hosted privately via AccuWeb Hosting, FreeScout supports unlimited agents, full admin access, and advanced modules, all at a fraction of the cost. You can self-host, customize deeply, and maintain privacy while scaling freely without escalating monthly fees.
A Complete Open-Source Ticket Software Under Your Control
Discover everything FreeScout offers to support teams who want privacy, flexibility, and control.
Unlimited Agents, Tickets & Mailboxes
No enforced limits. FreeScout lets you add unlimited support agents, tickets, mailboxes, and significantly scale your support operations without subscription fees.
Push Notifications & Thread Following
Stay updated with real-time push notifications for ticket updates, or subscribe to ticket threads to track key conversations.
Web Installer & Automatic Refresh
FreeScout includes an easy one-click web installer and automatically refreshes conversation lists, so agents always see live updates.
Mobile-Friendly & Accessible
A fully responsive interface works perfectly on smartphones and tablets. FreeScout also supports screen readers for visual accessibility.
Multilingual Interface
Supports over 21 languages, including English, Arabic, Chinese, German, Japanese, Portuguese, Turkish, and many more, making international support effortless.
Automated Replies
FreeScout allows you to set up automated responses to common questions, helping you speed up customer interactions and ensure consistency.
Mechanical Collision Detection
FreeScout notifies agents if someone else is viewing or responding to the same ticket at the same time to prevent reply overlaps.
Smarter Ticket Handling
Use starred conversations, internal notes, auto-replies, and ticket follow-ups to organize requests and keep your team aligned.
Productivity-Boosting Tools
Paste screenshots directly into replies, track email opens, customize agent notifications, and instantly find past tickets with powerful search.
Money Back Guarantee
Try our VPS risk-free with our 7-day money-back guarantee.
If it's not the right fit, simply request a refund within the first week. Explore our plans with confidence!
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Ask NowGet More Value with AccuWeb’s Self-Hosted FreeScout
Stop overpaying for support software. Host FreeScout on your own VPS and enjoy enterprise features.
| Feature | AccuWeb Hosting - FreeScout | Zendesk Support | Freshdesk Support | Zoho Desk Support |
|---|---|---|---|---|
| Price for 3 agents/month | $4.99/mo | $57/mo | $45/mo | $21/mo |
| Price for 10 agents/month | $4.99/mo | $190/mo | $150/mo | $70/mo |
| Price for 25 agents/month | $4.99/mo | $475/mo | $375/mo | $175/mo |
| Self-hosted Option | Dedicated VPS | |||
| Unlimited Agents & Tickets | ||||
| Screen Reader Support | ||||
| Custom Branding | ||||
| Transparent Flat Pricing | Transparent Flat Pricing | One Rate Covers All | User-Based Pricing | User-Based Pricing |
| Admin Access | ||||
| No Vendor Lock-In |
** Why is our price the same regardless of users? We install CryptPad on your own VPS. Unlike other platforms that charge per user, you can add unlimited users without additional cost; you pay a fixed fee and scale only if your VPS needs grow.
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Frequently Asked Questions
Answers to common questions about our FreeScout Hosting.
FreeScout is a lightweight, open-source help desk system that you can self-host. With our VPS-based FreeScout Hosting, we handle the installation and setup, giving you a ready-to-use support platform on a dedicated virtual server. You get full control, security, and flexibility, without relying on a third-party SaaS provider.
Yes, FreeScout offers many of the same core features, like ticketing, auto-replies, agent notes, and more, but without per-user charges or vendor lock-in. You can host unlimited agents and tickets at a flat VPS rate, making it a highly cost-effective alternative.
We handle the installation and initial configuration of FreeScout on your VPS. After setup, we will give you complete control over updates, modules, custom configurations of the server, and application management, providing you flexibility over your environment.
Absolutely, with FreeScout Hosting, you can configure your own domain (e.g., support.yoursite.com) and customize branding to match your company’s look, including logo, email templates, and color schemes.
Yes, FreeScout supports multiple mailboxes and can be structured to handle different departments (Sales, Support, Billing, etc.) through separate queues, ticket assignments, and notification settings.
Yes, FreeScout has a growing collection of paid modules like LDAP login, WhatsApp integration, CRM, time tracking, and more. Since you have full server access, you can install any supported modules as needed.
Yes, you can choose from 15+ VPS locations worldwide (e.g., US, UK, India, Germany, Singapore, etc.) to minimize latency for your team and customers. Ideal for GDPR or regional compliance.
No setup fees. You pay a fixed monthly or yearly VPS cost. We include the FreeScout installation as part of the onboarding. There are no extra charges unless you upgrade resources or request additional services.
Yes, because you have full root access, you can export your database and files anytime. You’re not locked in; your data and application are fully portable.