Mistakes were made when starting a reseller hosting business

[Ryaan J.]

What mistakes were made when starting a reseller hosting business?

[Annie_P]

I’ll start my biggest mistake was underestimating support. I thought reseller hosting was mostly “set it and forget it,” but client questions come in at all hours. Even basic things like email issues or backups can eat your time if you’re not prepared.

[Sofia da Silva]

Pricing mistakes were my lesson. I priced too low to attract customers, but margins were thin and any extra support killed profitability. Cheap plans bring price-sensitive clients who need the most help.

[Paul Schmidt]

Same here. For me, it was onboarding too many clients too fast. I focused on selling first and figuring things out later. That backfired when I had to manage renewals, billing issues, and migrations all at once. Slower growth would’ve saved a lot of stress.