How to reset administrator username and password for SmarterMail?

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  • Shane
    Senior Member
    • Jun 2006
    • 264

    How to reset administrator username and password for SmarterMail?


    Following are the steps to reset the administrator password in smartermail.

    1) Stop the SmarterMail Service
    2) Open Windows Explorer (My Computer)
    3) Go to C:\Program Files\SmarterTools\SmarterMail (or wherever one has installed SmarterMail)
    4) Open the Service subdirectory
    5) Make a backup copy of the file MailConfig.xml
    6) Open MailConfig.xml in Notepad to edit the file.
    7) Find the below mentioned code:

    <!-- ** System Admin *************************** -->
    <!-- ** To reset admin password, delete these items ** -->
    <!-- ** and then restart the SmarterMail Service. ** -->
    <!-- ***************************************** -->
    <sysAdminUserName> ... </sysAdminUserName>
    <sysAdminPassword> ... </sysAdminPassword>
    <!-- ***************************************** -->

    8) Delete those lines and save the file.
    9) Start the SmarterMail Service.

    You can now login into the smartermail by using following credentials.

    Email: admin
    Password: admin
    Last edited by admin; 08-03-2015, 08:01 AM.
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