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Not sure if this is the right place to post this but I've run out of options:
Ok, I need help. Whether I need the mental or technical kind; you decide.
I purchased one domain a few years ago and have been using it for my website without problems. About a month ago it was about to expire so I tried to renew the domain but, after many attempts, I couldn't log in to renew the domain. I tried the lost password option but the emails with my new/old password never came.
I eventually opened a ticket with Support and they said they sent it again but, still, I never received it. I've looked in my junk mail box and trash as they suggested but there's no message in there. I eventually lost the domain and the site went down... but then a few days later it was back up again and I don't know why. I tried to 're-buy' the domain but it says it's unavailable.
I've tried logging into Support to file another ticket but I can't get in, it keeps saying my password is wrong. I've requested my password for my Support account but it never comes. I've tried making requests w/o logging in but I don't get any responses. I've even tried re-registering with a different email but THAT email hasn't come yet either (it's only been 20min though).
Am I going crazy? Do AccuWeb's computers hate me?
Can someone tell me what's going on?
Thanks for any help.
Dan
UPDATE: Still haven't received a confirmation for the second email address I registered. But when I request 'lost password' I receive the email giving me the password to the account. I try to log in with it and it says that it's wrong. ; ;
Yeah... AWH's computers hate me. >_>
Ok, I need help. Whether I need the mental or technical kind; you decide.
I purchased one domain a few years ago and have been using it for my website without problems. About a month ago it was about to expire so I tried to renew the domain but, after many attempts, I couldn't log in to renew the domain. I tried the lost password option but the emails with my new/old password never came.
I eventually opened a ticket with Support and they said they sent it again but, still, I never received it. I've looked in my junk mail box and trash as they suggested but there's no message in there. I eventually lost the domain and the site went down... but then a few days later it was back up again and I don't know why. I tried to 're-buy' the domain but it says it's unavailable.
I've tried logging into Support to file another ticket but I can't get in, it keeps saying my password is wrong. I've requested my password for my Support account but it never comes. I've tried making requests w/o logging in but I don't get any responses. I've even tried re-registering with a different email but THAT email hasn't come yet either (it's only been 20min though).
Am I going crazy? Do AccuWeb's computers hate me?
Can someone tell me what's going on?
Thanks for any help.
Dan
UPDATE: Still haven't received a confirmation for the second email address I registered. But when I request 'lost password' I receive the email giving me the password to the account. I try to log in with it and it says that it's wrong. ; ;
Yeah... AWH's computers hate me. >_>
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