Job Description:

Are you a linux administrator? We are hiring linux administrators who have hands-on experience in troubleshooting various issues in Linux servers. As a linux system administrator, you will be providing technical support to our customers via live chats and helpdesk in 24 x 7 x 365 days work environment.

As a linux administrator, you will be responsible to troubleshoot clients' issues with their linux server, control panel, web server, mail server etc. You will be responsible to provide required assistance to your shift members. You must be willing to work in shifts (including night shift and holidays).

Tasks & Responsibilities:

• Participate in 24×7 shifts.
• Monitor the stability of clients' servers with various internal tools.
• Monitor & review server backups (R1Soft CDP).
• Must be able to understand and troubleshoot Bash/PERL/Ruby/Python/PHP script issue.
• Must have hands-on experience in DNS, networking, TCP/UDP, IP routing, HTTP, SMTP, FTP, POP, IMAP etc.
• Handle incident response, troubleshooting and resolve the issues.
• Research required information using available resources.
• Follow the escalation process as per policies/procedures.
• Stay updated with the system information, changes & update.
• Assist junior team members to ensure that they perform effectively and accurately.

Skills Required:

• OS: CentOS, Ubuntu, Debian, CloudLinux
• Fundamentals: DNS, Networking, TCP/UDP, IP Routing
• Protocols: HTTP, FTP, SMTP, POP, IMAP
• Database: MySQL, MariaDB
• Control Panel: cPanel/WHM, Plesk
• Mail Server: Exim, Postfix
• FTP Server: ProFTPd
• Script: Any of PERL/Python/Ruby/Bash/PHP

Job Description:

We urgently require Web Hosting Technical Support Executives for L1 / L2 / L3 level support with full time employment.

As a Web Hosting Support Technician you will be providing technical assistance to our customers via live chats and helpdesk in 24 x 7 x 365 days work environment.

Tasks & Responsibilities:

• Monitor & review server backups (R1Soft CDP).
• Troubleshoot a variety of technical and non-technical issues customers may have with their hosting plan.
• Answer pre & post-sales inquiries and provide consultative support for a range of products and services we offer.
• Research required information using available resources.
• Process client orders and provisioning VPS & Dedicated Servers.
• Stay updated and current with the system information and changes and update and follow standard procedures and processes.
• Assist junior team members to ensure that they perform effectively and accurately.
• Schedule and apply software and Operating System patches and updates as directed.

Skills Required:

Excellent customer service skill with strong understanding on Linux Server Administration, Datacenter operations, Windows Server, Virtualization, Cloud hosting, eMail Server and Service, FTP, DNS, CPanel, WHM, Plesk, WebsitePanel, IIS and Apache Webservers, Billing system like WHMCS, etc ...

Strong analytic and troubleshooting ability

Job Description:

Web developers are responsible for day-to-day site design and implemenation of our corporate website, and for the technical aspects of the website, including performance issues such as speed of access and security. Develop and design web applications and websites. Create and specify architectural and technical parameters.

Skills Required:

• HTML/HTML5
• CSS/CSS3
• Responsive design experience
• PHP
• JavaScript/JQuery
• MySQL with knowledge of MySQL workbench or phpMyadmin
• Wordpress, Joomla
• Hosting / Control Panel administration
• Google Analytics, Google Search Console, and Bing Toolbox
• SEO