IT should deliver the new digital experience to business users and consumers. Managing the delivery of digital services calls for replacing human resource intensive service management processes with an approach that emphasizes outcomes through the use of intelligent tools, automation and analytics.

Business Logic: Consumerization is driving up end-user expectations in terms of choice, rapid provisioning, higher performance and availability of services and lightning fast resolution of issues when they arise. The velocity of transactions and data flow in the enterprise is increasing exponentially, with correspondingly higher information security challenges. Consequently, traditional IT management practices have become inadequate.

Technology Advantage: The digital revolution is driven by the accelerated convergence of key technologies like Cloud, Mobility, Social, DataAnalytics and IoT. Existing enterprise IT architectures and solutions cannot stand up to these disruptive forces.