Big problem with Tmaxhost.com

[Manuel_]

What is the meaning of make 4 post for the same issue? Please don't cross post.

It is already answered at

http://forums.accuwebhosting.com/ind...?showtopic=318

[host_planer]

I am absolutely gob-smacked at what terrible and shocking treatment I recieved from Tmax Host (tmaxhost.com).

1. A client contacted me to say their website had been down about a week, I hadn't received any notification from Tmax.

2. Had to raise a support ticket at Tmax and after getting a few days run around, was told the domain was involved in spamming, and had been suspended, and that "we need action plan".

3. The domain, owned by a 60 year old woman in the countryside, as no IT skills whatsoever, so I told them spamming was impossible and what were the options, and what is "action plan".

4. They replied, I was not taking the issue seriously and hadn't given them "action plan" and the domain is now cancelled.

5. I was upset, the client is upset, and I asked lots of questions, including a question, "could anyone at Tmax have taken the password?"

6. Then Tmax suspended ALL my domains, because "I accused them serious offence". I didn't know a question could be an accusation; But, now all my clients, their businesses and livelihood are affected.

7. I demand that all put back live all the innocent party domains, but they refuse, and now don't even answer my emails.

I find it truely beyond belief that a company can act like this.

What actions should I take now?

any comments?