R1Soft: An error occurred while loading the hcpdriver module

[Danny_Goodwin Member Find all posts View Profile Close Danny_Goodwin]

An exception occurred during the request - The replication driver wasn'tdetected.

How to fix the R1soft hcp module error?

[Rex Maughan Member Find all posts View Profile Close Rex Maughan]

Hello Danny_Goodwin,


R1soft CDP backup is disk-based data protection that provides periodical data storage to a central backup management server. It protects your hosting data by using replica and synchronization over the network.

R1soft CDP backup allows for full server backup, and you can use it to perform bare metal restoration. However, once we upgrade the Kernal version on the server, we may encounter the following error while running the backup,

An exception occurred during the request - The replication driver was not detected (detail: An error occurred while loading the hcpdriver module, please check your system logs; Please run “r1soft-setup –get-module ” on your Agent to install one.

• Firstly, load the hcp driver using the below command,

lsmod | grep hcp

Note: If the command returns no output value, then the hcp driver is not installed on your server,

• Now, verify the kernel version using the below command,

uname -r

• Then, verify Kernel-devel & Kernel-headers packages. It should correspond to the installed Kernel version.

rpm -qa | grep kernel

• Next, If the matching kernel version is not installed or found, then install via the below command,

r1soft-setup --get-module

r1soft-setup --get-module --no-binary

• Now, restart the CDP agent once with the following command,

/etc/init.d/cdp-agent restart

• Lastly, load the hcp driver again by running the following command,

lsmod | grep hcpdriver

Thus, by implementing the above steps, you can locate the value in return, and the backup should run fine using R1Soft. I hope the above ways help you to fix R1Soft while loading the hcpdriver module error.

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Regards,
Rex Maughan