Issue:Tailwatchd service is down

Cause: Eximstat database file present in /var/cpanel/sql directory


Step1: Login into your server via SSH with root user.

Step2: We checked the logs by using following command and got the error message as given below.

#tail -f /usr/local/cpanel/logs/tailwatchd_log

Error message:
Cpanel::TailWatch::Eximstats appears to have unprocessed SQL in /var/cpanel/sql/eximstats.sql.

Step3: We have restarted the cPanel service to reload the tailwatchd service as well.

#service cpanel restart

Step4:We checked the status of tailwatchd and found it was running.

#/usr/local/cpanel/libexec/tailwatchd -Status
tailwatchd is enabled
Running, PID 26195

Step5:If the issue still persists then update the cPanel by using the following command.

#/scripts/upcp -force