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Top 10 Best Live Chat Software Solutions Compared


Our blog post about the best live chat software includes,

  1. Strengths and Weakness of Live Chat Software Providers
  2. Pricing Comparison – who offers you the best value for your money
  3. Real Reviews from their users

You know how, in normal business transactions, you speak to your customers? Either face-to-face or over the phone?

Well, now you can use live chat software that enables you to converse with your customers in a written/digital format.

In real-time, and with a customizable interface so that you provide a chat environment that lets your customers see your business’s best reputation.

The best Live chat software allows you to conduct business over a chat window, in ways that are super easy for your customer to navigate. After all, if you provide your customers an easy, comfortable chat experience, there’s a better chance to convert them to repeat customers.

What are the benefits of using a live chat software?

The benefits of live chat over any voice communication are huge. For your business, this is often a very low-cost solution to providing great customer service. You can have integrated brand messaging within the chat experience, so you are constantly driving your business’s reputation forward while working directly with your customer.

From a customer’s point of view, live chat gives them a feeling of “instant gratification”. Just a button-click. No looking up numbers, dialing, or endless voicemail prompts. No worrying about language barriers. Easy-to-obtain transcripts of the conversation provide backup for both sides of the exchange.

Features & Price Comparison table

Providers Audio Chat Video Chat Chat bot Screen Sharing Co-browsing Auto
Chat
Trans
lation
Rec
ord
Scr
een
Engag
ement
Hub
Hosted
Chat
Boxes
Price
LiveChat Inc           $16/agent
Zendesk               $14/agent
LiveAgent                 $29/agent
LiveHelpNow           $21/agent
Comm100       $49/agent
Smart Supp                 Free
Olark                   $17/agent
PureChat               Free
ClickDesk               $15/agent
Tawk.to           Free

 

Top 10 Best Live Chat Software

LiveChatInc – Best Live Chat Software for Enterprise

Editor’s Ranking (9.3 out of 10)

LiveChatInc is among one of the best live chat software that we’ve seen. It includes agent’s monitoring, foreign language support, and excellent customization tools. Make your own surveys to gather statistics from your customer’s viewpoint.

Features

Pricing

Visit LiveChatInc »Ask LiveChat a Question »

Zendesk – Simple & Customizable Live Chat for SME

Editor’s Ranking (9.1 out of 10)

Owned by Zendesk, Zendesk Chat is an inexpensive option for those who aren’t looking for a huge number of features. Customizable via templates, obviously integrates with Zendesk, as well as Salesforce, Magento, and WordPress.

Extremely quick and easy to set up. And inexpensive, too. Operator experience is pretty good, the customer experience is a bit cumbersome unless you tweak some of their default requirements.

Zendesk Live Chat Features

Pricing

Visit ZenDesk Live Chat »Ask Zendesk a Question »

LiveAgent – Popular Live Chat for Website (Pricy)

Editor’s Ranking (9.1 out of 10)

This is an all-in-one package that includes live chat, ticketing, phone support, and social media integration.

Because of its sheer size and magnitude of features, this one is a bit more complex than some of the others on this list.

LiveAgent Live Chat Features

Pricing

Visit LiveAgent Help Desk »Ask LiveAgent a Question »

LiveHelpNow – Best Live Chat Software

Editor’s Ranking (8.9 out of 10)

A bigger package than some of the others, LiveHelpNow includes live chat, ticket-based support, knowledgebase and call management. Works with WordPress, Drupal, Magento, Prestashop and CS-Cart. Their API support gives your developers extra tools.

Features

Pricing

Visit LiveHelpNow »Ask LiveHelpNow a Question »

Comm100 – Provider of Video Live Chat Software

Editor’s Ranking (8.5 out of 10)

Comm100 is a full-featured live chat solution without the big price tag of some of its competitors. Unlike some of the others, this is a hosted solution. This assures you greater access to a wealth of functions.

However, to get the full set of great features, you’ll need their highest plan. If you go with one of the lower tiers, you might not be happy with the interface.

Features

Pricing

Visit Comm100 Live Chat »Ask Comm100 a Question »

SmartSupp – Free Live Chat Software for Website

Editor’s Ranking (8.2out of 10)

Based out of the Czech Republic, SmartSupp is a good choice for businesses in Europe. Record and track mouse movements and clicks. Automated, conditional messaging allows you to tailor-make scripts.

Clean, uncluttered and intuitive, the chat window is very easy to navigate. Works with WordPress, Shopify, Magento, and others.

SmartSupp Free Live Chat Software Features

Pricing

Visit Smartsupp »Ask SmartSupp a Question »

Olark – Live Chat Software for Small Business

Editor’s Ranking (8.1 out of 10)

Olark has a suite of software options for your business. Their live chat is a very intuitive product with some nice features for the price.

Features

Pricing

  • Free plan is free for lifetime with only one agent and 20 chat’s per month.
  • Their paid plan starts at $17/month/agent and includes all the features. Discounts available for long-term contracts.
  • Visit Olark »Ask Olark a Question »

    PureChat – 100% Free Live Chat Software for Business

    Editor’s Ranking (8.0 out of 10)

    PureChat is a free live chat software with unlimited agents and chats with all the basic features included. The PureChat app is available for iOS (Apple) and Android. Custom colors and agent photo bring the personal feel to the experience. It also captures and stores all of your visitor information with unlimited contacts. Integrates seamlessly with social media other e-com services.

    With a simple, intuitive interface, you and your customer will find PureChat a breeze to use. The box is unobtrusive and scalable.

    Features

    Pricing

    Visit PureChat »Ask PureChat a Question »

    ClickDesk – Live Support Software

    Editor’s Ranking (8.0 out of 10)

    ClickDesk is really an all-in-one solution for live chat, video conference, and helpdesk. As expected, this one requires more of a commitment and might be more than a small business really needs.

    On the other hand, if you’re looking for some of those other features, this is a good way to get them all.

    Features

    Pricing

    Visit ClickDesk »Ask ClickDesk a Question »

    Tawk.to – 100% Free live chat application for website

    Editor’s Ranking (8.0 out of 10)

    A Free system that lets you chat and monitor the sessions. Fast, reliable, and easy to use with unlimited agents. With 1880+ emoji and 27 language support, it is one of the best free live chat software available in the market.

    Features

    Pricing

    Visit Tawk »Ask Tawk a Question »

    Things to remember while choosing live chat software

    Make sure you can track and report all chat experiences. Analytics that tell you who’s using your system: why, when and where. Who are your repeat customers? How long does each session last? Use the data to maximize the benefits to your bottom line.

    Pick and choose who can chat, when they can chat, and what happens when you’re not available. Proactively invite customers to chat, make them feel wanted.

    Understand what features you’re paying for, how much you’re paying, and ensure your system is right-sized for today and scalable for tomorrow. Many plans offer free trials – don’t be afraid to experiment.

    Our Methodology

    Administrator tools allow your developers to customize the experience to your business. Put your business’s reputation and mission statement right up front where it can be seen with every chat experience. Integrate with other software, perhaps some of you already use. This enables a seamless experience for your operators.

    Help and support are always available – to make sure your questions are answered, and that you achieve the full uptime your business deserves.

    Best of all, treat your customers to a one-on-one experience that will leave them wanting more.

    Conclusion

    Live Chat brings a richness to your business that other forms of communication lack. Your customers will feel that they are important to you, as you provide instant service. Take advantage of customizations to show off your brand at the same time. And with a full menu of options, you can buy just the amount of service you need. So you can stick to your budget while providing excellent customer service. And that’s a win for everyone!

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