VPS Hosting Blog | VPS & Cloud Hosting | Windows Reseller

Top 10 Best Live Chat Software Solutions Compared


You know how, in normal business transactions, you speak to your customers? Either face-to-face or over the phone? Well, now you can use live chat software that enables you to converse with your customers in a written/digital format.

In real-time, and with a customizable interface, you provide a chat environment that lets your consumer see your business’s best reputation.

But if you’re not yet convinced, just take a look at the following statistics:

The live chat software allows you to conduct business over a chat window, in ways that are super easy for your consumers to navigate. After all, if you provide your consumers with a smooth, comfortable chat experience, there’s a better chance to convert them to repeat customers.

 

What are the benefits of using a live chat software?

The benefits of live chat over any voice communication are huge. For your business, this is often a very low-cost solution to providing excellent customer service. You can have integrated brand messaging within the chat experience, so you are continually driving your business’s reputation forward while working directly with your consumer.

From a consumer’s point of view, live chat gives them a feeling of “instant gratification”. Just a button-click. No looking up numbers, dialing, or endless voicemail prompts. No worry about language barriers. Easy-to-obtain transcripts of the conversation provide backup for both sides of the exchange.

Quick Comparison of Premium Features

Providers Audio Chat Video Chat Chat bot Screen Sharing Co-browsing Auto
Chat
Trans
lation
Rec
ord
Scr
een
Engag
ement
Hub
Hosted
Chat
Boxes
Price
LiveHelpNow $21/agent
LiveChat Inc $16/agent
Zendesk $14/agent
Lime Talk $6/agent
Charta.io $15/agent
Comm100 $49/agent
Smart Supp Free
PureChat Free
ClickDesk $15/agent
Tawk.to Free
LiveAgent $29/agent

 

The below is a list of the best live chat softwares identified by AccuWebHosting.com thru ongoing exhaustive analysis. Please note, variable listing fees may affect the position on the list. This compensation, however, unequivocally does not influence our review process.

All these live chat software comes with multiple website support, agent module options (web & desktop), canned responses, message sneak-peek, pre-chat & post-chat survey, offline messages, agent rating facility, visitor details, visitor tracking, chat transfers between agents, file sharing with website visitors, manual chat distribution, engagement features, SSL secured connection and visitor banning features.

Top 10 Best Live Chat Software

1. LiveHelpNow – Best Live Chat Software

Editor’s Ranking (9.4 out of 10)

A bigger package than some of the others, LiveHelpNow includes live chat, ticket-based support, knowledgebase and call management. Works with WordPress, Drupal, Magento, Prestashop and CS-Cart. Their API support gives your developers extra tools.

Features

Pricing

Visit LiveHelpNow »Ask LiveHelpNow a Question »

2. LiveChatInc – Best Live Chat Software for Enterprise

Editor’s Ranking (9.3 out of 10)

LiveChatInc is among one of the best live chat software that we’ve seen. It includes agent’s monitoring, foreign language support, and excellent customization tools. Make your own surveys to gather statistics from your consumer’s viewpoint.

Features

Pricing

Visit LiveChatInc.com »Ask LiveChat a Question »

3. Zendesk – Simple & Customizable Live Chat for SME

Editor’s Ranking (9.1 out of 10)

Owned by Zendesk, Zendesk Chat is an inexpensive option for those who aren’t looking for a huge number of features. Customizable via templates, obviously integrates with Zendesk, as well as Salesforce, Magento, and WordPress.

Extremely quick and easy to set up. And inexpensive, too. Operator experience is pretty good, the customer experience is a bit cumbersome unless you tweak some of their default requirements.

Zendesk Live Chat Features

Pricing

Visit ZenDesk.com Live Chat »Ask Zendesk a Question »

4. Lime Talk- Best in User Interface

Editor’s Ranking (9.1 Out Of 10)

Lime Talk is among one of the most easy to use live chat software that we’ve seen. It is also for a very affordable price. In one plan Lime Talk includes widget customization, multi-language support, proactive messages, canned responses, mobile support, Google Analytics connection and much more.

Features

Pricing

Visit limetalk.com »Ask Lime Talk a Question »

5. Chatra – Live chat & messenger tool to grow your business

Editor’s Ranking (8.9 out of 10)

Chatra is an easy-to-use, modern and affordable live chat software. It helps you assist the website visitors right away and build long-term relationships.

With Chatra you can effectively fight the cart abandonment and avoid costly delays. Their apps for Android and iOS allow you to help the visitors even when you are out of the office. Chatra integrates with the majority of the CMS platforms.

Chatra stores all the important visitor info and chat history forever both for you and your visitors. Agents’ photos in the chat allow visitors to feel more connected that increases the conversion rate.

Works on several websites with one account. Allows to track the online visitors and send them messages proactively. Moreover, you can see what visitors are typing before they send the message. When you are offline, Chatra goes into the messenger mode that can get you new leads 24/7.

Features

Visit Chatra.io »Ask Chatra a Question »

6. Comm100 – Provider of Video Live Chat Software

Editor’s Ranking (8.5 out of 10)

Comm100 is a full-featured live chat solution without the big price tag of some of its competitors. Unlike some of the others, this is a hosted solution. This assures you greater access to a wealth of functions.

However, to get the full set of great features, you’ll need their highest plan. If you go with one of the lower tiers, you might not be happy with the interface.

Features

Pricing

Visit Comm100 Live Chat »Ask Comm100 a Question »

7. SmartSupp – Free Live Chat Software for Website

Editor’s Ranking (8.2out of 10)

Based out of the Czech Republic, SmartSupp is a good choice for businesses in Europe. Record and track mouse movements and clicks. Automated, conditional messaging allows you to tailor-make scripts.

Clean, uncluttered and intuitive, this chat window is very easy to navigate. Works with WordPress, Shopify, Magento, and others.

SmartSupp Free Live Chat Software Features

Pricing

Visit Smartsupp »Ask SmartSupp a Question »

8. PureChat – 100% Free Live Chat Software for Business

Editor’s Ranking (8.0 out of 10)

PureChat is a free live chat software with unlimited agents and chats with all the basic features included. The PureChat app is available for iOS (Apple) and Android. Custom colors and agent photo bring the personal feel to the experience. It also captures and stores all of your visitor information with unlimited contacts. Integrates seamlessly with social media other e-com services.

With a simple, intuitive interface, you and your customer will find PureChat a breeze to use. The box is unobtrusive and scalable.

Features

Pricing

Visit PureChat »Ask PureChat a Question »

9. ClickDesk – Live Support Software

Editor’s Ranking (8.0 out of 10)

ClickDesk is really an all-in-one solution for live chat, video conference, and helpdesk. As expected, this one requires more of a commitment and might be more than a small business really needs.

On the other hand, if you’re looking for some of those other features, this is a good way to get them all.

Features

Pricing

Visit ClickDesk »Ask ClickDesk a Question »

10. Tawk.to – 100% Free live chat application for website

Editor’s Ranking (8.0 out of 10)

Tawk.to Free system that lets you chat and monitor the sessions. Fast, reliable, and easy to use with unlimited agents. With 1880+ emoji and 27 language support, it is one of the best free live chat software available in the market.

Features

Pricing

Visit Tawk »Ask Tawk a Question »

11. LiveAgent – Popular Live Chat for Website (Pricy)

Editor’s Ranking (7.9 out of 10)

LiveAgent is an all-in-one package that includes live chat, ticketing, phone support, and social media integration.

Because of its sheer size and magnitude of features, this chat is a bit more complex than some of the others on this list.

LiveAgent Live Chat Features

Pricing

Visit LiveAgent Help Desk »Ask LiveAgent a Question »

Things to remember while choosing live chat software

Make sure you can track and report all chat experiences. Analytics that tell you who’s using your system: why, when and where. Who are your repeat customers? How long does each session last? Use the data to maximize the benefits to your bottom line.

Pick and choose who can chat, when they can chat, and what happens when you’re not available. Proactively invite customers to chat, make them feel wanted.

Understand what features you’re paying for, how much you’re paying, and ensure your system is right-sized for today and scalable for tomorrow. Many plans offer free trials – don’t be afraid to experiment.

Best Live Chat Software with Screen Sharing Feature

Screen sharing is an advanced feature which allows you to see and access the entire screen (not limited to the browser) of the other party. You can easily control, make changes and use the other screen as their wisdom.

Vendor Name Why? Screen Sharing Price Chat Software Price
1. VisitLead Agents can Share Desktop Applications, Websites, Slides across Windows, MacOS, iOS and Android – with to 1 or more viewers! No need for install of additional software or integrate third-party. You only need to pay for a license if you need more than one concurrent users.Visitlead targets european audience.Read More Free $28.00
per agent
2. Zoho SalesQ Their feature price is low compared to other vendors. They offer one screen sharing session free per agent per day. ZohoAsist (Parent company) sign up is required for additional sessions. There is no specific mention of this feature on their website, but the feature is included within ZohoAssist.Read More $13.00
4 agents
$19.00
3 agents
3. Acquire.io Agents can see and access the entire screen of the visitors. They can easily control, make changes and use the other screen as per client wisdom. Here, both agent and visitor need to install application to do it.Read More Free $35.00
per agent
4. LiveChat Inc LiveChatInc offers two options for screen sharing feature. They offer Join.me third-party integration for basic features. If you want more control of your client’s system, you can go with their second option of TeamViewer integration.Read More
    • They are using Join.me third party integration to offer screen sharing.Know more

 $10
5 agents

    • They are using Teamviewer third party integration to offer screen sharing. Teamviewer is required to be installed on both chat agent and client side.Know more

 $49
per agent

$16.00
per agent
5. REVE Chat The visitor and agent can share his or her screen. There is no need to sign up in a third-party add-on or software installation.The cost of the software is high as compared to other vendors.Read More Free $45.00
per agent
6. Snapengage Snapengage facilitates both agent and client to share screens. You need to upgrade to pro version if you want to have better control of window you want to share. It restricts the sharing functionality to the allowed window only.Read More
    • They are using Join.me third party integration to offer screen sharing.Know more

 $10
5 agents

$53.00
3 agents
7. Livehelpnow They offer all feature included of Join.me third-party integration. Their price is affordable as compare to other vendors.Read More
    • They are using Join.me third party integration to offer screen sharing.Know more

 $10
5 agents

$21.00
per agent
8. Clickdesk Their chat software price is quite high than other vendors. They offer all feature included of Join.me third-party integration.Read More
    • They are using Join.me third party integration to offer screen sharing.Know more

 $10
5 agents

$24.99
per agent
9. Chatra.io It requires small code to be added on the website which will be used for screens-sharing. They can’t see the other tab opened on the client screen. They have integrated with Median where additional sign up is required.Read More $50.00
2 agents
$19.00
per agent
10. Comm100 Chat software price is very high as compared to other vendors. They offer all feature included of Join.me third-party integrationRead More
    • They are using Join.me third party integration to offer screen sharing. Know more

 $10
5 agents

$49.00
per agent
11. livesupport.com Agent can view the client desktop screen and help them to solve the issue. No need to install any software or integrate third-party vendorsRead More Free $39.00
/Month
12. Tawk Two-way screen-sharing is offered with just view permission. Screen sharing feature is not included within the basic free version, you need to buy it additionally which is quite costly.Read More $49.00
/unlimited agents
Free
13. WebsiteAlive One-way screen-sharing is offered so agents have view permission of client’s screen. This feature is not availablethe in starter plan, the Plus Plan upgrade is required.Read More Free $50.00
per agent
14. Zendesk Teamviewer allows full control over client’s computer. Some advanced features allows auto-reconnect after a reboot/disconnect of the client’s computer. Teaviewer Installation is required on both ends (Agent and customer).Read More $49.00
per agents
$19.00
per agents
15. zestim.com Agent can view and control the visitor’s screen in real-time and any number of agents can use it. Zestim is offering this feature free for limited period.Please visit their website about their current offers.Read More Free Free

Our Methodology

Administrator tools allow your developers to customize the experience to your business. Put your business’s reputation and mission statement right up front where it can be seen with every chat experience. Integrate with other software, perhaps some of you already use. This enables a seamless experience for your operators.

Help and support are always available – to make sure your questions are answered, and that you achieve the full uptime your business deserves.

Best of all, treat your customers to a one-on-one experience that will leave them wanting more.

Conclusion

Live Chat brings a richness to your business that other forms of communication lack. Your customers will feel that they are important to you, as you provide instant service. Take advantage of customizations to show off your brand at the same time. And with a full menu of options, you can buy just the amount of service you need. So you can stick to your budget while providing excellent customer service. And that’s a win for everyone!

(Visited 11,088 times, 1 visits today)